Waiter/Waitress
Hyatt Regency Wuxi
32 Wuxi, CN
1天前
source : Sunriver Resort

Summary

Toensure that the guests are offered the highest level of personalized service atall times and to report guest complaints or problems to supervisors if noimmediate solution can be found and assure follow up with guests.

Awareness ofhotel activities and a proper handover of the pending points for next shift’sfollow up and action is crucial.

Toprovide a courteous, professional, efficient and flexible service at all times,to perform opening and closing procedures established for the Place of Work asassigned, to monitor operating supplies and reduce spoilage and wastage, tohandle cash and credit card payments.

To have a thorough understanding andknowledge of all Food and Beverage related services and products and, to havethe ability to recommend Food & Beverage combinations, to upsell andcross-sell.

General responsibilities are to maintain a high standard ofgrooming and hygiene at all times, to maintain a good rapport and workingrelationship with colleagues and all other departments.

Full support toSupervisors and team is essential, for any other reasonable duties andresponsibilities that are assigned.

Qualifications

Responsible tohost and serve all guests, ensuring they have an exceptional drinking &dining experience; creating lasting memories and building relationships.

Youwill bring our restaurant concepts to life by using your personal flair and stylewhen interacting with our guests. Ideally you have a relevant degree or diplomain Hospitality or Tourism management.

Minimum 2 years work experience in hoteloperations. Good customer service, communications and interpersonal skills area must.

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