SHL CS (Sr.) Customer Service Engineer, 客户服务工程师 191598
Siemens Healthineers
GUANGZHOU, China
4天前

Doyou want to help create the future of healthcare? Our name, SiemensHealthineers, was selected to honor our people who dedicate their energy andpassion to this cause.

It reflects their pioneering spirit combined with ourlong history of engineering in the ever-evolving healthcare industry.

Weoffer you a flexible and dynamic environment with opportunities to go beyondyour comfort zone in order to grow personally and professionally. Soundinteresting?

Yourtasks and responsibilities :

  • Performinstallations, start-ups, maintenance, repairs and updates of all productswithin his / her area of expertise and assisting with other products undersupervision.
  • Communicateand accept all operative advices and requirements from the Customer Care Centerand sub-region.
  • Escalatetechnical incidents to Regional Support Center (RSC) and Regional technicalmanager(RTM) with timely feedback,andreport any customer relative issues to Customer Service Manager(CSM) ofsub-region.
  • Foundpotential business chance and report to Customer Service Manager (CSM) as SCRproject demand.
  • Follow thePSI process during service in time.
  • Ensure theproper use of tool & test equipment and report the usage on any relatedservice report.
  • Comply tonational and local regulations and safety standards, as well as technical andoperational guidelines from Siemens Healthcare
  • Perform ascost-effectively as possible for all responsibilities and jobs and takeprofitability into account
  • Maintainhighest customer satisfaction, in particular within the framework of SiemensHealthcare, Customer Services
  • Support theSERVOR Service process and ensure optimal performance in all process activitiesrelated to within his / her area of responsibility
  • Sr. CSE)Support the new CSE development via Mentor / Mentee project

  • Fulfill othertasks assigned by Superior
  • Yourqualifications and experience :

  • ics / Machinery
  • c equipment
  • IT and networking skills, analyticalskills to diagnose and troubleshoot a problem
  • Good command of English forinternational training & service documentation
  • Business result-oriented, interculturalsensitivity, quick learner and resourceful self-starter
  • Positive attitude, hard-working,self-motivated, able to work under high pressure
  • Our globalteam :

    SiemensHealthineers is a leading global medical technology company. 50,000dedicated colleagues in over 70 countries are driven to shape the future ofhealthcare.

    An estimated 5 million patients across the globe benefit every dayfrom our innovative technologies and services in the areas of diagnosticand therapeutic imaging, laboratory diagnostics and molecular medicine, as wellas digital health and enterprise services.

    Our culture :

    Ourculture embraces different perspectives, open debate, and the will to challengeconvention. Change is a constant aspect of our work.

    We aspire to lead thechange in our industry rather than just react to it. That’s why we invite youto take on new challenges, test your ideas, and celebrate success.

    Asan equal opportunity employer, we welcome applications from individuals withdisabilities.

    Wecare about your data privacy and take compliance with GDPR as well as otherdata protection legislation seriously. For this reason, we ask you not to sendus your CV or resume by email.

    We ask instead that you create a profile in ourtalent community where you can upload your CV. Setting up a profile lets usknow you are interested in career opportunities with us and makes it easy forus to send you an alert when relevant positions become open.

    To allrecruitment agencies : Siemens Healthineers does not accept agency resumes. Please donot forward resumes to our jobs alias, employees, or any other companylocation.

    Siemens Healthineers is not responsible for any fees related tounsolicited resumes.

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