Renewal Representative II
Oracle
Dalian, China
3天前

Preferred Qualifications

Primary Focus:

The Support Renewal Advisor (SRA, Renewal Admin) is responsible for Oracle's Premier Support renewal business.

Distinguishing Characteristics:

Successful SRA will be highly focused on performing the Premier Support renewal activities from data cleaning activities, quoting, answering customers’ emails, performing outbound calls using customer language and respective customer business hours. A SRA will be measured on several productivity metrics including on-time renewal, forecast accuracy, cancellation and past due rates. The SRA must adapt and acquire new skills quickly, and effectively manage multiple tasks and priorities in their assigned territories. In addition, successful candidates should be able to articulate and advise customers on the values of Oracle Support services, accurately describe product and service offerings and entitlements, electronic systems options, practices, policies and procedures.

Job Descriptions:

Be responsible for internal/external renewal operation related tasks and customer formatted excel quotes preparation.

Accountable for timely support renewals for customers in assigned territory

Educates customers on benefits and values of Oracle Support and associated contractual implications

Responsible for meeting productivity requirements on outbound calls for renewals, email answering time

Manages exceptions for customers with issues that may delay or inhibit renewals

Respect the renewals timelines and procedures in order to meet the booking forecast and the other renewals KPI's.

Ensure implementation of automation

Technical Knowledge and Skills:

Good command of Korean& English

Ability to work under strict procedures, timelines and compliance.

Advanced skill with Microsoft Excel, sensitive in numbers, attention to details.

Strong communication skills internally and externally.

Strong logical thinking and business mind.

Highly adaptive and willing to learn.

Qualifications:

Bachelor degree in any major preferred or equivalent

Rich working experience in sales or sales support role is a plus.

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