The Support Renewal Advisor (SRA, Renewal Admin) is responsible for Oracle's Premier Support renewal business.
Successful SRA will be highly focused on performing the Premier Support renewal activities from data cleaning activities, quoting, answering customers’ emails, performing outbound calls using customer language and respective customer business hours. A SRA will be measured on several productivity metrics including on-time renewal, forecast accuracy, cancellation and past due rates. The SRA must adapt and acquire new skills quickly, and effectively manage multiple tasks and priorities in their assigned territories. In addition, successful candidates should be able to articulate and advise customers on the values of Oracle Support services, accurately describe product and service offerings and entitlements, electronic systems options, practices, policies and procedures.
Be responsible for internal/external renewal operation related tasks and customer formatted excel quotes preparation.
Accountable for timely support renewals for customers in assigned territory
Educates customers on benefits and values of Oracle Support and associated contractual implications
Responsible for meeting productivity requirements on outbound calls for renewals, email answering time
Manages exceptions for customers with issues that may delay or inhibit renewals
Respect the renewals timelines and procedures in order to meet the booking forecast and the other renewals KPI's.
Ensure implementation of automation
Technical Knowledge and Skills:
Good command of Korean& English
Ability to work under strict procedures, timelines and compliance.
Advanced skill with Microsoft Excel, sensitive in numbers, attention to details.
Strong communication skills internally and externally.
Strong logical thinking and business mind.
Highly adaptive and willing to learn.
Bachelor degree in any major preferred or equivalent
Rich working experience in sales or sales support role is a plus.