Calling late delinquent customers (including retail, CV & Fleet customers), ensuring the record and filing is align with guideline.
Undrestanding customers intention and payment ability , anayzing the risk lever and collection probability for every single case, and taking different collection activities.
Outsourced cases handling
Work with and managing external agent on outsourced cases, study agent report, and provide proper collection suggestion.
Obtain single case report and monthly case report from agent. Monitor and feedback on agents’ work quality, Collection expense reconciliation.
Analyze customers’ risk lever, provide contract restructure proposal to financial distress customers.
System Operation-Update customer information. Change customer DD accounts as required. Allocate payment paid by EFT. Work with Operation team for daily DD collection.
Documentation and filing
Be responsible for documentation and filing all materials for outsourced cases and other documents related to collection.
Conduct other tasks as required by your supervisor to support achievement of the company’s business objectives.
Qualifications : Education
Bachelor degree in finance / business / law
Good English, both in written and spoken
Collections, credit or other related experience in a Financial Services Company, Bank, guarantee company or other related finance industry or function for at least 2 years
Good analytical and communication skills and legal knowledge. Sound knowledge about Microsoft applications