Litigation & Recovery Specialist 诉讼核销专员
Daimler Mobility Services

Task Description

Recovery / Litigation case follow-up

  • Collect write-off case including retail, CV & Fleet customers, ensure the collection activities comply with the business policy and manual.
  • Identify customers intention and payment ability , analyze the risk level and collection probability for every single case, and take different collection activities.
  • Provide case distribution rule suggestion and case follow up instruction.
  • Handling litigation cases, monitoring litigation cases progress, working together with external law firm, push litigation sue process, follow litigation execution process, getting recovery from litigation process.
  • Handling cases involved in other lawsuit, communicating and negotiating with the third parties, eg. other court, police, liquidation committee, claiming priority on vehicles, draft corresponding legal document
  • Enable to conduct escalation cases and investigation work in a timely manner
  • Proactive communication with Early & Late collection, Credit team for related topic.
  • Outsourcing management

  • Work with external agent on outsourced cases, study agent / law firm report, and providing proper collection suggestion.
  • Monitoring and motivating agent’s performance and activities. according to the target set by department.
  • Collecting law firm periodically report and promptly giving feedback on agents’ work quality
  • Team administration work- Responsible for recovery case distribution / PBOC query / Inbound email handling.

  • Collect / File required documentation from customer / collection agent.
  • Recovery report maintenance like recovery data update / vehicle tracing report.
  • Support system / report testing.
  • Responsible for EFT allocation in Pega / R3 system
  • Responsible for coordination with UAM Team to handle UAM requestor of Recovery team
  • Others

    Support of Manager in other tasks and projects.


    Bachelor degree or above in Law / Finance, masters degree is preferred


    Legal or collection experience in a Financial Services Company, Bank, or law firm for at least 2 years, having legal certificate is preferred.

    Specific Knowledge

    Good interpersonal and communication skills

    Proficient MS office skills especially Excel and PowerPoint

    Proficient in English and Chinese


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