Recovery / Litigation case follow-up
Collect write-off case including retail, CV & Fleet customers, ensure the collection activities comply with the business policy and manual.
Identify customers intention and payment ability , analyze the risk level and collection probability for every single case, and take different collection activities.
Provide case distribution rule suggestion and case follow up instruction.
Handling litigation cases, monitoring litigation cases progress, working together with external law firm, push litigation sue process, follow litigation execution process, getting recovery from litigation process.
Handling cases involved in other lawsuit, communicating and negotiating with the third parties, eg. other court, police, liquidation committee, claiming priority on vehicles, draft corresponding legal document
Enable to conduct escalation cases and investigation work in a timely manner
Proactive communication with Early & Late collection, Credit team for related topic.
Work with external agent on outsourced cases, study agent / law firm report, and providing proper collection suggestion.
Monitoring and motivating agent’s performance and activities. according to the target set by department.
Collecting law firm periodically report and promptly giving feedback on agents’ work quality
Team administration work- Responsible for recovery case distribution / PBOC query / Inbound email handling.
Collect / File required documentation from customer / collection agent.
Recovery report maintenance like recovery data update / vehicle tracing report.
Support system / report testing.
Responsible for EFT allocation in Pega / R3 system
Responsible for coordination with UAM Team to handle UAM requestor of Recovery team
Support of Manager in other tasks and projects.
Bachelor degree or above in Law / Finance, masters degree is preferred
Legal or collection experience in a Financial Services Company, Bank, or law firm for at least 2 years, having legal certificate is preferred.
Good interpersonal and communication skills
Proficient MS office skills especially Excel and PowerPoint
Proficient in English and Chinese