Provide excellent service through continued commitment to our service values and standards.
To know and achieve your, and the store's daily, monthly and annual sales targets.
Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.
Understand all policies, procedures and compliance.
To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
Presentation must be in line with company's uniform and grooming standards.
Understand and align with PCI compliance policy and regulations, consistently.
To replenish stock and maintain high standards of merchandise and product presentation.
Maintain your designated area of pride'
Support the store with cycle counts and during bi annual inventories
Support with the processing of shipments and transfers, in line with the relevant procedures.
Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Sales Associate role.
Sales Experience and within a luxury brand.
Experience in a customer service role with face-to-face customer contact.
Ability to adapt to frequent change and a high-pressure environment
Ability to initiate contact and communication effectively
Motivated by being a great teammate with a common goal
Excellent communication skills.
Strong clienteling skills and experience.
At Stella McCartney, we are committed to creating a supportive and inclusive environment in which all of our voices are heard.
Where people can work to their maximum potential by offering equal opportunities for growth and fair pay. For us, it is about appreciating what is different in others and also what we have in common.
We hire people who want to change things, disrupt the norm, who are naturally confident with a positive attitude. Our decisions respect all people regardless of gender, ethnicity, religion, nationality, disability, sexual orientation, age, social or political belief, or world view.