Supervisor, Field Services, Digital Science
Thermo Fisher Scientific
Shanghai, Shanghai, CHN

Position Summary :

The Supervisor, Field Service will be responsible for managing a service team to achieve annual services revenue targets.

Key tasks will be delivering professional software solution services as they apply to customer / prospect needs, includes product installation, configuration, customization, training, test and technical support as well as validation services (where applicable) of Digital Science software portfolio for LIMS, ELN, SDMS, and workflow applications.

Keep up to date with industry knowledge in the major market sectors we serve and be technologically aware, understanding the latest trends in

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you.

Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.

Key Responsibilities :

  • Understand the business requirements and technical aspects in Food / Chemistry and Petrol , QA / QC, Lab in both non-regulated and regulated environments;
  • Be familiar with Informatics GTM strategy and build up local services competence to drive business growth;
  • Create innovative technical solution and carry out successful implementation strategy, make sure project delivery to meet customer satisfaction, project go life on time and within budget;
  • Provide leadership and support to direct reporting team, responsible for project delivery services to fulfill annual support and services revenue target;
  • Work with the sales and presales team to ensure an effective, efficient and seamless transition to service operations upon completion of the sales process;
  • Collaborate with product management and engineering development team to feedback customer requirements for product enhancement;
  • Develop services partners and leverage their strength to speed up revenue recognition;
  • Continue to build reference customers in Food / Chemistry and Petrol, the specific addressed marketing segments;
  • To ensure up to date industry knowledge of the major market sectors and IT technologies.

    Minimum Requirements / Qualifications :

  • Bachelor’s degree or above. Bachelor’s degree in a scientific discipline (Chemistry, Biochemistry, or Chemical Engineering) or Computer Science with prior bench research experience or equivalent education and experience.
  • Minimal eight (8) years of experience in LIMS or eight (8) years of experience in a life sciences discipline or similar digital software project delivery and management or eight (8) years of a combination of scientific and software project experience and four (4) years of customer-facing experience and four (4) years of enterprise software deployment.

    Experience with delivering LIMS, ELN, SDMS and SDK products or similar digital software.

    Experience with Food / Chemistry industry is preferred.

    Highly organized, creative and motivated, energized working in entrepreneurial culture, self-starter.

    Excellent written communications and presentation skills.

    Strong understanding of Information Technology and enterprise information management solutions.

    Understanding of laboratory processes and methods.

    Strong analytical and problem-solving skills.

    Ability to manage complex, high-value accounts.

    Ability to juggle multiple tasks, establish and manage competing priorities, work independently and be proactive and perform effectively under pressure.

    Ability to anticipate issues and risk and develop alternatives to ensure delivery.

    Willingness to travel around 50%.

  • Fluent in English and Chinese
  • Non-Negotiable Hiring Criteria :

  • Strong written and oral communication skills.
  • Strong interpersonal skills.
  • Strong organizational skills.
  • Demonstrate Thermo Fisher Scientific values Integrity, Intensity, Innovation and Involvement.
  • At Thermo Fisher Scientific, each one of our 56,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer. Apply today

    Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


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