Product Feedback Analyst
Apple
Chengdu, Sichuan, China
2天前

Key Qualifications

  • You will have a strong technical background in iOS, macOS and related technologies
  • Minimum of 2+ years of experience in a technical support role in a contact center
  • Expert skills creating reports in Excel and developing presentations in Keynote
  • Strong interpersonal skills
  • Exceptional time management and organization skills
  • Ability to travel as needed
  • Description

  • Analyze data to create ad hoc reports on different products. -Review data for technical accuracy and consistency. -Craft and present reports to Apple Support Engineering.
  • Recommend improvements to the contact center on improving data quality.
  • Education & Experience

    Typically requires BS degree (Computer Science or Engineering preferred) or equivalent experience

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