IT Support Engineer
Lumentum Operations LLC
Shenzhen , China

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Job Role and Responsibility

  • Work with the R&D leads in order to complete the as-is inventory of the software, licenses, databases and equipment currently installed in each of the company sites
  • Support the Team to define a strategy regarding licenses and vendors consolidation
  • Establish and standardize the R&D software setup procedures for all the BU’s & labs
  • Work with the IT Infrastructure Team to define a procedure for managing equipment, including new equipment introduction, movement, security aspects and backup
  • Coordinate with R&D, Product / Process Engineering teams to maintain knowledge on all licensing changes
  • Work with R&D team to provide budget for new licenses, new users, etc.
  • Responsible for Jira 2nd and 3rd level response as part of a Global Services team
  • Ownership of complex Project lifecycle tasks (Workflow, Permission Scheme, Roles)
  • Jira user management including onboarding and offboarding, knowledge base maintenance
  • Atlassian tools upgrades, backups, DR activities (Server)
  • Coordination with other internal teams to provide complete coverage for all Atlassian tools including Confluence, Jira and integrations with Identity Management tools and products
  • Communicate and share knowledge, including User Training
  • Document and continually improve tools and processes
  • Off-hours support and escalations as part of on-call rotation
  • Perform basic Linux administration tasks (services, ssh, filesystems, permissions)
  • Create and manage requests for Dashboards, Filters, Custom Fields
  • Proactively monitor Atlassian product releases and security updates, coordinate and apply patches as required
  • Required skills and background

  • Excellent English verbal and written communication skills as the candidate will be working with the global team
  • Capability to collaborate with heterogeneous Teams across the sites
  • Some familiarity with the most common R&D software (SolidWorks, LabView, Matlab, etc.) and license management
  • Basic knowledge of the most common DB’s (Oracle, SQL Server, MS Access, MySQL)
  • Project management and DBA skills
  • Experience in architecting, designing and developing enterprise and cloud-scale products using modern technologies and frameworks
  • 3-5 years of experience with Jira
  • Understand Atlassian user security (Group / User, Roles, Schemes)
  • Some familiarity with MySQL / JQL / AWS
  • Bachelor's Degree in Computer Science
  • Nice to have :

  • Project Management & DBA certifications
  • Negotiation capability
  • Vendor management experience
  • Experience working in a Global support model (24x7x365)
  • Travel : 10%

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