Director of Sales
Waldorf Astoria Xiamen
Xiamen, CN

What will I be doing?

  • Marketing Planning participate in the development and execution of the hotel marketing plan.
  • Identify sources of group business for the hotel and establish solicitation programs to maximize sales.
  • Help identify sources of individual business and allocate the resources to develop relationships with them.
  • To supervise and monitor the compilation of accurate account information and to ensure this information is kept up to date.
  • Maintain accurate forecasting for all group / FIT segments and identify valley periods for sales emphasis.
  • Sales Administration Director and administer the sales program of the hotel.
  • Establish programs and direct efforts to achieve group and FIT room night goals and to develop ongoing relationships with customers.
  • Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals.
  • Establish travel schedules and monitor travel expenses to optimize sale productivity.
  • Develop active communication and close rapport with Convention & Incentive Bureau, National Tourist Offices, Airlines, Hilton Regional Sales Offices and other sources of sales information and support.
  • Plan, establish goals for, and administer outbound sales function to deliver qualified leads to other Hilton Hotels.
  • Develop annual sales department budget and execute the sales programs and activities within it.
  • Take full responsibility for representing and managing the Hilton account management system (cardex).
  • Sales Personnel Development Lead and develop sales personnel.
  • Recruit, select, train and motivate Sales Department personnel to realize their potential to develop individuals for advancement within Hilton Hotels and Resorts.
  • Assure understanding of Position Description, goals, and Standards of Performance for Sales Department personnel; and conduct formal bi-annual evaluations and ongoing coaching and counseling.
  • Selling Manage Key Accounts.
  • Establish personal sales goals, and be responsible for a representative selection of key accounts.
  • In conjunction with the DBD and other department heads, maximize rooms' inventory and catering space, identify opportunities for focused sales programs.
  • Coordinate group room forecasts and prospects with the Banquet Sales and Revenue department so as to help hotel achieve maximum capacity room use.
  • Assess margin contribution of group business to maximize contribution form available public space.
  • Communications Development and maintain effective communication channels.
  • Maintain close, frequent, open communication with the Director of Business development and other Marketing department heads.
  • Maintain supportive, timely communications with Regional Sales Offices and other Hilton Hotels.
  • Coordinate communication between Sales Department and operating departments of the hotel. To update operating departments of the hotel to ensure awareness of bookings and sales programs.
  • Maintain timely and responsive communication with accounts and prospects.
  • The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
  • Carries out any other reasonable duties and responsibilities as assigned.
  • What are we looking for?

  • Determines overall Business Development objectives and initiatives best suit the hotel.
  • Produces and executes Business Development budgets and business plans.
  • Effectively promotes and positions the brand and the hotel at its desirous level.
  • Manages and administrates theBusiness Development department.
  • Assists the General Manager and the Excom in achieving the hotel's business objectives and revenue goals.
  • Knowledge of market trends and behavior including political, economical and social issues.
  • Sound communication skills.
  • Ability to lead, to provide guidance and to develop team member.
  • Knowledge and skill in crisis management.
  • Good skills of organization and presentation.
  • Ability to manage by example.
  • Required Qualifications :

  • University graduate, excellent command of written and spoken in English and Chinese language.
  • Minimum 5 years experience in similar capacity with international chain hotels.
  • Preferred Qualifications :

  • Very good management skill.
  • Very familiar with local market and good at marketing trend anlysis.
  • Ability to be resourceful, creative and maintain flexibility.
  • What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

    For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

    Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

    And, our amazing Team Members are at the heart of it all!

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