GREAT CHINA Resource Manager
At AWS Professional Services, we are building a professional services team to work on enterprise customer engagements across GREAT CHINA, and to help our partners develop technical expertise and capacity supporting these customers.
To help grow and scale this business, we are looking for a Resource Manager, with strong operational, organizational, collaboration, and communication skills.
We are looking for someone who is passionate about the professional services business. Helping ensure that the business can optimize its impact on behalf of customers because it is so operationally sound.
About this role :
The Resource Manager will use in-depth experience and expertise of personnel and project management to support the Operations teams.
The Manager will manage and continuously improve resource management processes and functions. The Manager will ensure that effective management of company and external resources is operationally effective and allows the company to be more competitive.
Principle Responsibilities & Duties :
Lead weekly resourcing cadence with stakeholders to plan assignments, review and staff for customer demand, resolve conflicts, and identify assignment opportunities for our consultants
Timely process project staffing requests, prioritize requests, resolve assignment conflicts, address changing staffing needs
Provide complete and regular active assignments, available supply, and customer demand status reporting, forecasts, and analysis
Ensure that resource allocation, availability and forecast overviews are accurate and up-to-date and completed in a timely fashion
Monitor resource assignments and timesheet data to ensure accuracy of utilization forecast
Provide workload balancing, prioritization, resource rescheduling and integration of resources into multiple projects in order to maintain optimal utilization of resources and increase consultant productivity
Collaborate effectively with regional and global AWS corporate tax, legal, and immigration stakeholders to staff for cross border engagements
Define requirements for, help develop, and champion the solutioning of Resource Management tools, infrastructure, reports, and business processes
5+ years’ experience in Professional Services Operations or Sales Operations in GREAT CHINA
Organized, detailed oriented with excellent planning and organizational skills
Able to manage, educate, develop, and consult with internal stakeholders and leaders
Highly skilled in use of spreadsheet tools e.g. Excel
Excellent problem solving, negotiation, and conflict management skills
Experience in continuous business process improvement (Kaizen)
Strong written and verbal communication skills
Exceptional influencing and analytical skills.
Experience with Salesforce or similar
Experience with resource management automation
Experience with financial and resource utilization forecasting and data mining
University undergraduate degree (BA / BS)