Early & Late Collection 早后催专员
Daimler
Beijing
5天前

Task Description

1.Early and Late Collection Management

  • Collected delinquent customers in Hostile Termination stage (including retail, CV & Fleet customers), ensure the collection activities comply with the business policy and manual.
  • Indentify customers intention and payment ability , analyze the risk level and collection probability for every single case, and take different collection activities.
  • Data analysis to find the risk area and warn collection team to enhance collection force in advance.
  • Review cases with team members in weekly meeting and share the experience.
  • Modify case distribution rule based on business requirement and monitor the comments updated frequency and standards.
  • Monitoring team collectors’ performance and KPI completion, change the collection strategy according to the business requirement.
  • Complaint cased handling.
  • Collecte delinquent customers in Hostile Termination stage (including retail, CV & Fleet customers), ensure the collection activities comply with the business policy and manual.
  • Identify customers intention and payment ability , analyze the risk level and collection probability for every single case, and take different collection activities.
  • Data analysis to find the risk area and warn collection team to enhance collection force in advance.
  • Review cases with team members in weekly meeting and share the experience.
  • Modify case distribution rule based on business requirement and monitor the comments updated frequency and standards.
  • Monitoring team collectors’ performance and KPI completion,change the collection strategy according to the business quirement.
  • Complaint cased handling.
  • 2.Outsourced Management

  • Closely work with external agent on outsourced cases, follow up the cases progress and provide proper collection suggestions to agent.
  • Deal with agent routine work and feedback the potentiall risk to agent management team
  • Monitor and motivate agent’s performance and activities within compliance.
  • 3.Team Management& Cross Department Communication

  • Work closely with Early & Recovery team, Credit team, arrange regular meeting on collection related topic.
  • Set up KPI for late collection and monitoring team members’ target achievement status.
  • Priodically share late collection information with teams or business partners.
  • Deliver business skill, training and coaching for team member, keep smooth cross-department communication.
  • Optimzie current process and initiate process change or implement project to enhance current practice.
  • 4.Others

  • Support of Manager in other tasks and projects.
  • Education
  • Bachelor degree or above in Law / Finance / Business

  • Experience
  • Legal or collection experience in a Financial Services Company, Bank, or Law firm in collection area for at least 4 years or equivalent business and operational experience in a Financial Services Company or Bank with focus on collections and litigation.

  • Specific Knowledge
  • Sound knowledge about Microsoft applications

    Legal knowledge

    Good analytical and communication skills.

    Leadership experience.

    Good English, both in written and spoken

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