Inside Sales Advisor Intern 售前顾问
Tesla Motors
China, Beijing
4天前

Description

Inside Sales Advisor The Role The primary focus of the Inside Sales Advisor is responding to customer inquiries about the purchase of new vehicles in a timely and accurate manner.

The Inside Sales Advisor team will focus on Vehicle Configurations and will be working with existing Reservation holders to convert their reservation in to a production order.

The Inside Sales Advisor is responsible for these customer service activities in order to deliver top quality customer service and customer satisfaction.

Responsibilities

  • Respond to all reservation and new ownership inquiries from multiple contact channels in a timely and accurate manner.
  • Work with existing Reservation holders to convert their reservation in to a production order in order to achieve expected build, shipment and delivery objectives.
  • Conduct business dealings in a way that creates a superior prospect experience that represents the Tesla brand values.
  • Utilize a consistent contact process to follow-up, nurture, and close leads generated by marketing campaigns.
  • Achieve company aims for vehicle order levels.
  • Maximize and leverage phone time, including pre-call planning, and adhere to activity metrics.
  • Keep up with industry trends and best practices, including utilization of new technology and web resources.
  • Participate training and work with the technical departments to understand current vehicle and production talking points.
  • Adhere to the required process, correctly utilize, update and maintain the integrity of information in Tesla’s CRM system and tools.
  • Proactively work with retail store, delivery, and marketing team to ensure an outstanding customer experience
  • Provide suggestions for website improvements as well as provide feedback on marketing campaigns.
  • Work on the continuous improvement of processes and procedures related with the purchase of a Tesla.
  • Escalate matters that require senior management concurrence in a timely manner to line management.
  • Other Responsibilities : Perform other related duties as assigned, based on the business need
  • Requirements

  • Bachelor’s Degree preferred. In lieu of a degree, relevant experience in a customer-facing environment.
  • Attention to quality and detail.
  • Strong learning ability
  • Strong team-player.
  • Excellent Communication and relationship management skills, both oral and written.
  • Ability to prioritize effectively and handle shifting priorities.
  • Valid driver’s license is preferred
  • 售前顾问

    职位描述 售前顾问主要负责及时准确地回答客户关于特斯拉汽车的询问 同时需要熟练掌握车辆配置 把客户预订转化为真实有效的订单 此外 售前顾问需要负责提供相关客户服务 确保高质量的客户体验和满意度

    主要职责

  • 及时准确地响应来自多渠道的客户预定 并回答相关询问
  • 主动与有购买意向的客户联系将客户预定转化为生产订单 从而达到生产 运输 和交付目标
  • 为客户创造极致的体验 传达特斯拉品牌文化和价值
  • 利用市场推广活动中产生的客户线索 使用统一的沟通流程对客户进行跟踪 培养直至完成订单
  • 达成公司业绩指标
  • 最大化利用电话时间 包括电话前的准备工作 保证沟通内容符合工作指标和要求
  • 关注行业趋势和最佳实践 包括利用新技术和网络资源
  • 参加公司要求的培训 并与技术部门合作 以了解最新产品知识 并能在与客户沟通过程中正确传达产品特性
  • 遵守公司规定的程序 正确使用公司提供的销售工具和系统 记录与客户之间的沟通并保证数据的真实有效性
  • 积极和体验店销售团队 交付体验团队和市场部门沟通合作 确保极致的客户体验
  • 不断提出网站改进和市场活动改进建议
  • 不断改进特斯拉汽车购买的流程
  • 及时向经理汇报问题
  • 其他职责 根据业务发展需要 完成管理层指定的其他工作
  • 职位要求

  • 本科或同等学历 和拥有面向客户的工作经历者优先
  • 关注工作质量和细节
  • 出色的主动学习的能力
  • 优秀的团队合作意识和能力
  • 出色的口语及书面沟通能力和人际关系管理能力
  • 有效管理任务优先级 并积极应对变化和优先级调整
  • 持有效驾照者优先
  • Tesla participates in the

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