Customer Success Manager
PubMatic
Beijing, China
5天前

Job Description

Customer Success Manager (CSM) are the primary owners of PubMatic’s global Publisher base. As a CSM China, you would develop strategic partnerships with our premium Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity.

In this role, you would have quarterly top-line revenue targets, and be responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand.

Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.

A successful candidate will possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills.

This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule.

As PubMatic's products and services evolve, you must remain at the forefront of monetization strategies to ensure that publisher onboarding & optimization best processes are well defined and are implemented successfully across the Customer Success team.

Responsibilities :

  • Manage a portfolio of high-spend and high-potential Publishing businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement
  • Leverage your analytical skills and knowledge of the programmatic marketplace to influence advertising strategy and execution towards programmatic-first
  • Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s publishers
  • Develop an understanding of technical aspects of ad serving and SSP functionality
  • Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
  • Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics
  • Desired Skills and Experience :

  • At least 2-5 years prior applicable experience in a Customer Success role (ideally at SSP’s or Publishers)
  • Familiarity with Programmatic basics and relevant industry trends (expert level knowledge not required)
  • We're also open to Media Agency professionals who has good programmatic experience
  • Knowledge in regard to RTB / PMP and ad Networks; knowledge of Header Bidding / Wrapper and various ad formats / ad platforms is a plus
  • Understanding of buying patterns in a programmatic environment
  • Strong presentation skills and experience working with Excel
  • Flexible, startup mindset with proven success in fast-paced, unstructured environments
  • Experience working with high growth clients. Proven success building relationships with and influencing the perspective of decision makers
  • Written and spoken on both English and Mandarin
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