Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and working with the guest throughout their stay.
Assists with Host duties and operational needs in all areas including Housekeeping and Food and Beverage
Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Ensure that Guest Satisfaction Survey (HySat) score is achieved or exceeds the corporate target.
Maintains positive working relationships with both guest and colleague.
Establishes a rapport with guests maintaining good customer relationships.