Lead Host - Gallery (FO)前台主管
Hyatt Place Changsha Meixihu
43 Changsha, CN
source : Sunriver Resort


  • 确保遵守品牌承诺 在宾客到达酒店后及在酒店停留期间享受到超出其期望服务
  • Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and working with the guest throughout their stay.

  • 根据各个区域 包括前台 客房和餐饮 的运营需要 协助各礼宾专员履行职责
  • Assists with Host duties and operational needs in all areas including Housekeeping and Food and Beverage

  • 通过礼貌有效的方式处理所有客人的投诉和要求 并确保问题得到圆满解决
  • Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

  • 保证宾客满意度调查 HySat 得分达到或超越公司目标
  • Ensure that Guest Satisfaction Survey (HySat) score is achieved or exceeds the corporate target.

  • 与客人及同事建立起积极的交流互动并保持良好的工作关系
  • Maintains positive working relationships with both guest and colleague.

  • 通过维持与宾客的良好关系与宾客建立友好关系
  • Establishes a rapport with guests maintaining good customer relationships.


  • 殷勤待客 Hospitality
  • 负有责任感及上进心 Responsibility and Enthusiasm
  • 良好的沟通及协调能力 Good communication and coordination skills
  • 良好的英文表达及沟通能力 Can communicate and express in English
  • 熟练的Opera系统操作技能 Skilled in Opera system
  • 良好的团队管理能力 Good team management ability
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