Technical Analyst 3-Support-20000O3DApplicants are required to read, write, and speak the following languages : Japanese
The team provides the service of technical help desk for customers who use DB Cloud, Exadata and / or Zero Data Loss Recovery Appliance for his / her production / testing environments.
Engineers in the team handle service requests regarding DB cloud, Oracle Database, Cluster Ware, Enterprise Managers and Storage Server Software from Japanese speaking customers.
The team also has the responsibility to generate technical articles which can help customer solving his technical issues / problem by themself.
Most of the service provided by the team will be in in Japanese and the offices are located in Dalian / China and Tokyo / Japan.
The team provides technical support to customers mainly on software, such as Cloud Infrastructure, Oracle Database, Portable Clusterware, ASM, RAC and Storage Server Software.
We expected applicant has wide and deep knowledge and experience in those technical area.
High level software trouble shooting skill / experience required.
Strong trouble shooting skill on Oracle database is required.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.
Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.
In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.
e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.
e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)