Manage assigned customer accounts and assists with other customers as directed.
Review contractual requirements of assigned customers and ensures fulfillment from the company.
Develop a foundation for long-term business growth by regular personal contact with customer management in support of promoting all Panasonic Avionics Corporation products and services.
Plan regional customer service efforts to meet customer satisfaction demands and future business growth. Customer, and ultimately passenger satisfaction across ALL products and services is of utmost importance.
Ensures excellent execution, communication and delivery is given across all internal or contracted departments & groups which interface or provide service to the customer
Manage customer survey activities and satisfaction scorecards. Track customer satisfaction ratings to objectively measure degree of satisfaction.
Identify deficiencies in either resources or performance in order to work with account team to resolve and win new business.
Supports business operations between the customer and Panasonic, such as involvement in collections, revenue recognition, PO receipt, sales forecasting and change requests
Prepare reports and professional presentations in order to communicate potential opportunities and / or problems to customer teams and senior management.
Provide reports to management, customer teams, and the customer relating to improvement of products, trends, problem resolution, and corrective action.
Assist in the management of regional budget and helps the management team establish sales growth, and profit targets for the region.
Technical understanding of In-Flight Entertainment systems and its related components.
Strong knowledge of Aviation or related industry.
Excellent written and verbal communication skills.
Excellent negotiation and presentation skills.
Ability to speak with persons of various social, cultural, economic, and educational backgrounds.
Proven experience with problem-solving, decision-making, and multi-tasking to respond to common inquiries or complaints from customers in a professional and timely manner.