Account Manager II
Panasonic Corporation of North America
Shanghai, CN
1天前
  • Manage assigned customer accounts and assists with other customers as directed.
  • Review contractual requirements of assigned customers and ensures fulfillment from the company.
  • Develop a foundation for long-term business growth by regular personal contact with customer management in support of promoting all Panasonic Avionics Corporation products and services.
  • Plan regional customer service efforts to meet customer satisfaction demands and future business growth. Customer, and ultimately passenger satisfaction across ALL products and services is of utmost importance.
  • Ensures excellent execution, communication and delivery is given across all internal or contracted departments & groups which interface or provide service to the customer
  • Manage customer survey activities and satisfaction scorecards. Track customer satisfaction ratings to objectively measure degree of satisfaction.
  • Identify deficiencies in either resources or performance in order to work with account team to resolve and win new business.
  • Supports business operations between the customer and Panasonic, such as involvement in collections, revenue recognition, PO receipt, sales forecasting and change requests
  • Prepare reports and professional presentations in order to communicate potential opportunities and / or problems to customer teams and senior management.
  • Provide reports to management, customer teams, and the customer relating to improvement of products, trends, problem resolution, and corrective action.
  • Assist in the management of regional budget and helps the management team establish sales growth, and profit targets for the region.

  • Technical understanding of In-Flight Entertainment systems and its related components.
  • Strong knowledge of Aviation or related industry.
  • Excellent written and verbal communication skills.
  • Excellent negotiation and presentation skills.
  • Ability to speak with persons of various social, cultural, economic, and educational backgrounds.
  • Proven experience with problem-solving, decision-making, and multi-tasking to respond to common inquiries or complaints from customers in a professional and timely manner.
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