Agent management administration support.
Carry out inventory audit tasks and deliver monthly inventory report base on Sop
Assign home visit task base on distribution rules and scoring the performance of feedback report
Responsible for monthly collection commission calculation, payment processing, monthly accrual / utilization process
Conduct 4-eye principle to settlement case and restructure sign-off agreement to ensure the accuracy.
Execute investigative process and its supplements (i.e. priority and focus matrix, retrospective check plan, dealer / customer statement templates) for potential fraud in portfolio;
Ensure the regular reports (i.e. ad-hoc fraud analysis, fraud detection dashboard, case volume report) are comprehensible and concise;
Organize the Fraud Awareness Training within related teams, dealerships with emphasis on detection and prevention.
Facilitate the regular Fraud Detection Committee meeting to provide overview and analysis of fraud activities.
Initiatives and Pro cess optimization
Contribute idea and take initiatives in daily work to support on AM process optimization
Support process self-check task and give feedback on issues on monthly basis
Support to update AM related process / manual / SOP.
Be involved in recovery related project to optimize recovery process
Support system and report testing
Support Collections administration work
Complete other tasks assigned by supervisor
Training and Qualification :
Bachelor degree in finance / business / law
Excellent English, both written and reading
Technical Knowledge :
Sound knowledge about Microsoft Office applications
Managerial knowledge :
Good interpersonal and communication skills
Good project management ability
Sound knowledge in auto finance practice and legal environment in China is a plus
Experience in a Financial Services Company, Bank, law firm or other related finance industry for at least 3 years
collection experience is a plus