Branch Operations & Service Manager
Standard Chartered Bank
Beijing, China
source : eFinancialCareers

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -

do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base.

Scope of Role :

  • Manage Services activity to best support SB team in SB Center
  • Supervise Services team member to work efficiently
  • Coordinate with operations & any other administrative department for efficient and smooth implementation of new products
  • Streamline end-to-end workflow in order to improve productivity and efficiencies
  • Assist business team to review, measure and improve the product structures, delivery channels and salability of existing products
  • Together with operations and administrative department, constantly review and improve the inter-department co-ordinations and delivery channel to both internal and external clients
  • Responsible for undertaking the business monitoring and testing (i.e. checking the records, reviewing the transactions) and reporting findings, exception s and results from such monitoring / testing activities
  • Responsible for MIS tracking and assist in preparation of necessary daily / monthly / quarterly MIS report for management
  • From time to time, to complete ad hoc tasks assigned by the line manager, deemed appropriate and necessary for the smooth functioning of the department
  • Accountable for implementing and complying with AML requirements when performing duties.
  • Key Responsibilities :

  • Manage day to day running of SB Center together with operations dependant of main branches for Trade, CMS and cash related products etc.
  • Ensure consistent delivery of high quality service to all clients (internal and external) through meeting or exceeding client expectation guided by SLA, efficiency / accuracy standards and good business process / judge
  • To provide support and monitor investigation cases handled by Hub Centre, through satisfactory Branch level.
  • Together with operations & administrative departments, review & improve on existing workflow and procedure, agreed on revised SLA, and assist operations and administrative department to meet the agreed service level.
  • Constantly monitor and alert branch to operate within the compliances guidelines set by group standard
  • Ensure CDD and AML guidelines are consistently followed in all conduct of Business.
  • Shall be alert at all times to unusual or possible suspicious client activity, and should report promptly any suspicious activity.
  • Set up job rotation plan, annual leave plan, backup plan, succession plan, capacity plan and enforce implementation.
  • Build and update sub-branch BCP plan and test periodically.
  • To work closely with Head office and regional branch operations support team ensure that all related products training in place to all staffs.
  • Support the Branch Manager to control the team cost / expense within the budget, reduce the overtime and the irregular workload and improve the productivities.
  • Our Ideal Candidate

  • A university graduate with 3-5 years of related banking experience;
  • Solid knowledge of bank products and service and banking procedures
  • Good command of Mandarin and English.
  • Strong relationship building skills to anchor relationships with internal and external stakeholders, including management of the Bank, staff at all levels, key clients, at the Branch level.
  • Excellent communications, presentation skills.
  • Solid leadership qualities to motivate the team.
  • Strategic thinking together with basic financial skills.
  • Apply now to join the Bank for those with big career ambitions.

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