Maximize AccorHotels market share within his / her area / territory.
Personally handle key accounts in each of the hotel’s major contributing market segments. Establish regular contact with major associations and government departments.
Actively get involved with sales solicitation of major accounts.
Ensure that the sales team meet clients requirement and that the client service offered corresponds effectively to their requests.
In the event of complaints made by clients,
should the need arise, to avail him / herself as mediator between the hotel and clients.
确保销售团队及其服务符合客户要求 如果遇到客人投诉 如有必要 应主动担当酒店和客人之间的调解人
Ensure the availability of after-sales services and, in particular, concerns him / herself with clients who have registered complaints.
Organize and attend trade shows when requested.
Concern himself / herself with the welcoming and orientation of new talents.
Public relations 公关
Develop and foster good rapport with the public, clients and members of the trade in an effort to ensure and promote a good image of the hotel.
Ensure all sales advertising and public relations efforts provide optimum profit returns.
Pullman and its talent community
The Pullman promise is built around its three values : commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy :
Body & Soul, the service attitudes model developed by Pullman
Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
A Pullman school of leadership, focusing on creativity.