AM - Front Office
Hyatt Hotel
Changsha, CHINA
source : Wizbii
  • 组织每天所在班次的例会 宣布每天的住房率 到店客人 离店客人 会议宴会以及需要特别注意之处
  • Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, functions / event and special attention that is needed.

  • 在日常运营中与客房部及其他各部门保持紧密的联系
  • Liaises with Housekeeping and other related departments on daily operations.

  • 礼貌并高效的处理客人的要求及投诉 需要时要向前厅部经理汇报 并且确保及时跟进
  • Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.

  • 与客人建立并保持良好的宾客关系
  • Establishes a rapport with guests, maintaining good customer relationship.

  • 确保收银程序能按照严格的标准执行 确保每一个程序符合酒店内部及财务部所制定的政策及程序要求
  • Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.

  • 协调好各种修葺及维护工作以确保酒店财产的正常维护
  • Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance.

  • 在团队的接待工作中发挥主动性及创造性 协调好与销售部 餐饮部及其他部门之间的合作
  • To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements.

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