Order Process Support Specialist, Cantonese
Apple
Shanghai, Shanghai, China
2天前

Key Qualifications

  • Strong interpersonal skills, teammate, customer focused and maintain a professional attitude.
  • Significant / similar experience and proficiency in English is a distinct advantage.
  • Ability to work in an information sensitive environment.
  • Teammate and ability to work in a changing challenging environment.
  • Highly motivated and organized with the ability to work to tight deadlines.
  • Ability to use discretion and work on own initiative.
  • Very good accuracy and attention to detail.
  • As this job is direct relation to order volume flexibility is required and will occasionally involve weekend work.
  • Knowledge of SAP and MS Excel is advantage.
  • Data sensitive, ability to generate reporting and analyze business trends.
  • Description

    A passion for customer service Resourcefulness and flexibility Excellent written and verbal communication skills Advanced judgment and problem solving skills Extreme attention to detail Ability to work quickly and efficiently under deadline pressure Outstanding follow through and organizational ability Analyze and resolve a wide variety of complex customer issues Resolve delivery blocks to support order cycle time targets Provide proactive communications to customers on their orders to support Customer Satisfaction Work closely with Logistics to resolve any delivery impacts for the Online Store Customers Proactively utilize strong problem solving skills in order to deliver customer focused solutions Ability to communicate and team with supporting departments Provide feedback to improve processes to enhance customer and specialist experience Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity.

    Education & Experience

    Bachelor degree Qualification in order management area is a distinct advantage

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