POSITION SUMMARY :
The Account Manager drives usage of demand-driven data in line with the customer's strategic vision for an enterprise-wide DSR.
They will oversee all user-facing account activities while serving as a voice for the customer's interests within RSi. Lastly, the Account Manager will demonstrate value and return on investment for each user constituency and the customer as a whole.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
and channel. These needs / goals will be discussed with the customer Leadership and incorporated into the teams' training plans.
Training sessions will be conducted depending on the needs of each team and available resources, including but not limited to the following : Face-
to-face training sessionsWeb-based walkthroughs and supportSuite of self-service training materials, including recurring webinars, prerecorded webinars, and step-
by-step how-to guides.The first step will be to identify a preliminary schedule. This schedule will be actively managed and adjusted as needed
These may include : Usage stats : number of users, number of reports run, utilization by retailerIdentification of super users by account team / user groupDevelopment and cross-
pollination of use cases that deliver client value
to-face reviews. Topics may include progress towards program goals, new retailer expansion and onboarding opportunities and the RSI roadmap
This can occur through user groups, newsletters, or other communication as appropriate.
ABOUT RETAIL SOLUTIONS, INC. :
Retail Solutions, Inc. ("RSi") develops and delivers a comprehensive suite of award-winning software-as-a-service (SaaS) solutions that turn Retailer â€œdownstream dataâ€ , such as point-
of-sale (POS), supply chain, merchandiser feedback and category data, into actionable visibility into the store and onto the shelf for their suppliers.
RSi, the largest and fastest-growing company in the Retail Execution Management field, has more experience with processing customer-
specific retailer data than any other company. Retailers and consumer product goods (CPG) companies trust Retail Solutions to grow sales, reduce out-
of-stocks, improve promotion execution and effectiveness, maximize retail operation productivity and foster collaborative relationships in the retail industry to improve product availability for the end-consumer.
RSi serves more than 500 CPG Companies, including 23 of the top 25 global consumer goods companies, and processes data from more than 175 leading retailers in the Americas and Europe.
Retail Solutions, Inc. is headquartered in Mountain View, CA and has offices in Providence, RI, Bentonville, AR, Minneapolis, MN, Chicago, IL, Brentford, UK, Paris, France, Munich Germany and Shanghai, China.