Critical Parts Management_缺货零部件管理
Mercedes Benz
Beijing, Beijing, China

Objective of Job

Coordinate the suppliers, service provider and the internal departments to accelerate release of back orders to customers.

Task Description

Critical parts escalation

  • Actively escalate to supplier and timely response to customer on the update of part release
  • Search the alternative solution actively to fulfill critical backorders
  • Regularly review and escalate to management for critical issues
  • Backorder (B / O) management

  • Closely follow up of the B / O situation and coordinate customers back-to-back order release
  • Summarize B / O parts status and feedback to customers via daily / weekly BO report
  • Arrange bottleneck control according to supplier capacity and dealer inquiries.
  • Monitor overall sales order trend and analyze Top10 BOs and long pending BOs
  • Initiate pro-active measures and coordinate activities with suppliers and inventory team members. Communicate on those measures with customers
  • Supplier coordination

  • Communicate with supplier to deal with special inquiries and requirements from customers
  • Coordinate with suppliers to follow up / accelerate the parts supply and delivery for special actions
  • For new switched local parts coordinate with suppliers to escalate and follow up contract signing status
  • Coordinate with local suppliers to pick up parts from the production line to fulfill serious customer complaint cases
  • Customer communication

  • Judge the cases urgency according to communication with customers and initiate corresponding escalations
  • Update supply status to customers and collect escalation documents from dealer proactively especially for critical ones
  • Daily feedback customer inquiries
  • Qualifications

    Qualification Required


  • Degree or Diploma in Automotive / Engineering / Business- Administration / Logistics or equivalent.
  • Experience

  • 3 years working experience in dealing with suppliers and / or service providers.
  • Customer orientated working area.
  • Experience in the automotive or the logistic industry is preferred
  • Specific Knowledge

  • Good communication skills.
  • Computer literate.
  • Knowledge of automotive parts is preferred.
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