Senior Project Manager
Shanghai, China

about the role

  • Project Integration Management Develop the Project Charter ensuring sponsor buy in and sign off. Ensure a project plan is prepared and maintained.
  • Direct and manage project execution. Monitor and control project work. Manage all change requests and integrate approved ones into the project plan.

    Finalise all activities to formerly close the project or phase.

  • Project Scope Management Delivering the agreed outcomes required from the project. Conduct stakeholder analysis, define and manage customer expectations both stated and unstated.
  • Liaise with the business units for project inputs and regularly report to the sponsor. Clarify details of contract and manage contract variations.

    Manage any changes to scope using an appropriate change process. Seek and manage opportunities to upsell. Ensure acceptance of project deliverables by stakeholder / customer / sponsor.

  • Project Time Management Achieve customer deadlines Use a formal process to estimate times for all activities, sequence them and then prepare the schedule.
  • Control performance to meet the deliverables according to the schedule.

  • Project Cost Management Plan, allocate and manage budgets using appropriate company tools. Anticipate and give forewarning of any deviations from budget.
  • Control the budget within the limits of the project tolerances approved by the project sponsor. Seek approval from the sponsor for any anticipated expenditure above the project budget.

  • Project Quality Management Establish and plan quality requirements with customer and manage project to ensure compliance.
  • Employ effective corrective action techniques where required. Use project health checks, reviews, audits and customer satisfaction surveys as a way of objectively monitoring project performance and quality.

  • Project Human Resources Management Actively promote team effectiveness, morale, motivation and productivity. Ensure the team buys in to the goals of the project and they are willing to extend themselves to meet the objectives.
  • Support competence development of team and of other staff (if applicable) Manage the interface between internal resouces and the customer.

    Provide feedback to line managers of team member performance

  • Project Communications Management Actively manage stakeholders utilising appropriate techniques. Implement a project communication strategy to inform all stakeholders and provide regular reports.
  • Provide market information as to future business opportunities (if applicable). Implements knowledge management initiatives supporting project communications.

  • Project Risk Management Implement an effective risk management process for the project ensuring the team are fully engaged.
  • Mitigate, deflect or avoid risk threats whilst seeking to maximise risk opportunities.

  • Project Procurement Management Generate procurement planning documentation for the project. Work within the procurement management processes defined for standard ordering and subcontracting.
  • Manage third party suppliers as appropriate.

    about you

    Skills & Qualifications

  • Must have at least 10 years of project management experience. Lesser experience will be considered as Project Manager.
  • Must have experience in managing and communicating at senior and executive levels.
  • Must have managed 5 actual projects in one or more of the following solutions : Systems Integration; Cloud Solutions; Unified Communication & Collaboration (UC&C); Contact Center
  • Must be fluent in Chinese and English (verbal and written).
  • Ability to engage and partner with customer and internal staff as required.
  • Ability to work in a virtual matrix team environment.
  • Ability to identify problems and work to resolution as required.
  • Good understanding of the telecoms and IT industries.
  • Integrating project work with Knowledge Management concepts and principles
  • Education and Experience Requirements

  • Degree in business, science (or other relevant area), or equivalent relevant experience
  • Project Management Certification ie PMI PMP or PRINCE2 Practitioner
  • Minimum of 10 years project management experience in the telecom and / or IT industry managing external customer facing projects.
  • Working in an international environment.
  • additional information

    You have unique experiences, skills and passions. Why not bring them all to Orange?

    Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do, where you can go, and the difference you can make here at Orange.

    We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo ! which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.

    Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion / belief, national origin, marital status, disability or veteran status.


    Customer Services & Operations



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