Core Operations Leader
Fuzhou, China


  • Experience in commercial properties operations (shopping centres, hotels etc)
  • Customer experience practices knowledge
  • Coaching and mentoring skills
  • Strong communication and interpersonal skills
  • Organizational Skills

  • Partner with Facility Management team to ensure delivering good FM service with positive impact on customer experience
  • Responsible for updating all requirements for FM organisation on yearly basis
  • Be the interface between MP Management Team and FM Service for installation of events or any other activities that will require a technical component
  • Oversee and facilitate the Tenant coordination liaising with FM service and the partner relationship Manager
  • Be the interface between FM Service and MP Management team in terms of continuous performance improvement in sustainability area including energy, emissions and water management, waste management, implementation of company and other local sustainability initiatives, in cooperation with Community Engagement.
  • Responsible for Duty Management training, scheduling and implementation
  • Build up overall Shopping Centre Risk Management on fire safety, security, facility safety, natural hazard prevention, traffic safety, crime prevention, training on safety & security and environmental issues, etc
  • To be responsible for overall day-to-day safety check, audit and accident investigation; interface with insurance company / independent 3rd party on IKEA Blue Survey and;
  • Regular reporting to central risk function and support annual Sec Check

  • Execute all applicable manuals and regulations including Ingka Centres Risk Manual, ICC risk related rule, process and routines
  • Coordinate to deliver training to co-workers, tenants and outsourcing staff, e.g. arrange fire drill for the shopping centre regularly.
  • Establish shopping centre tailored emergency response plan based on ICC general requirements


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