Remarketing Pre-term Specialist再营销部门到期前业务专员
Mercedes-Benz Leasing Co., Ltd.
Beijing, Beijing, China

Task Description

Execute the pre-term remarketing process and reach KPI target

  • Capable of efficiently communicating with customers on lease end options and process
  • Guide customer back to dealership and actively promote retention offers
  • Answer all basic inquiries from customer related to lease end process and options including trade in, buyout, balloon refinance, de-mortgage etc.
  • Facilitate customer complete early termination process, retain customer as more as possible, apply for waive penalty for qualified customer to improve CSI
  • Manage after call work of ET and follow up signature and payment and document handling
  • Escalate cases to related departments to solve customer’s complaints
  • Others

  • Support various remarketing related project, like process optimization & document handling, system testing and others.
  • Conduct other tasks as required to support achievement of the company’s business objectives
  • Qualification

  • At least 2 years of working experience in service / credit operation experience in bank, CRM or other finance related industry;
  • Call centre / customer service centre working experience is preferred

  • Excellent interpersonal skills with a strong customer-oriented mind-set;
  • Tele-sales skill is preferred and auto retail experience is preferred;
  • Strong pressure handling capability, especially with customer complaints;
  • Strong analytical and problem-solving skills in developing and designing solutions;
  • Reliable and accurate in details;
  • Proficient MS Office skill such as excel, PPT, etc.; CMS system operating experience preferred


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