Assistant Store Manager - Shanghai
TIFFANY AND CO
Shanghai, Shanghai, CHN
5天前

Overview

Lead and supervise store team to achieve sales goals, maintain highest level of customer service, enhance customer relationship, ensure flawless retail operations execution, and coach / develop sales professionals.

1) Staff management

  • Demonstrate sales leadership for staff by playing an active role on the selling floor (Role Model etc).
  • Hire, evaluate, train, position and discipline the staff in a manner consistent with company policies to reflect business strategy and meet sales goals.
  • Motivate staff to achieve sales, service, CRM and store operations goals.
  • Encourage and support the individual development of staff and communicate to Sales Manager staff suggestions and needs;
  • encourage exchange of ideas.

  • Promote and maintain harmonious staff relations.
  • Determine the needs for coverage and define scheduling. Identify individual and team training needs and work with the training team and retail coach to create and implement necessary training plans.
  • Supervise store personnel and enforce company policies while adhering to proper procedures regarding disciplinary action.
  • 2) Sales management

  • Continuously motivate sales staff to meet assigned sales and productivity goals.
  • Implement Events and develop in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market.
  • Develop and motivate staff through sales goal setting and regular individual and storewide meetings.
  • Establish and implement action plans in cooperation with the Sales Manager, to develop sales for each product category and clientele.
  • Be aware of local trading environment and it’s impact on our sales, including competitors’ trading activities.

    3) Inventory Management

  • Meet inventory accuracy and shrink requirements.
  • Work with merchandising team for proper inventory mix matching to market needs.
  • Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales and customer demands.
  • Present merchandise in a manner consistent with company standards, in order to maximize sales and merchandise turn.
  • 4) Customer service and CRM

  • Maintain the highest degree of customer service every day.
  • Ensure that sales professional have the proper skills to handle complex customer service issues, ie dissatisfied customers, returns, defective merchandise, repairs.
  • Empower associates to make decisions to provide the best customer service.
  • Act as brand ambassador to strengthen relationship with the VIP clientele.
  • Ensure the proper use of COMPASS for CRM action planning and customer relationship maintenance, keep enhancing customer loyalty and maximizing repeat purchase.
  • Maintain the highest standard of CVM and housekeeping both on and off the sales floor at all times.
  • 5) Store operations management

  • Oversee all facets of store operations including billing, daily reconciliation reports, and bank statements.
  • Take necessary actions to effectively control costs and ensure efficient operations in store.
  • Implement company internal procedures and shrinkage control guidelines to prevent stock discrepancies.
  • Implement and support all security measures.
  • Effective utilization of GE and POS system.
  • Provide monthly qualitative and quantitative business reports.
  • Ensure the proper use of the staffing plan to provide appropriate store coverage.
  • Maintain the highest standard of CVM and housekeeping both on and off the sales floor at all times.
  • 6) Cross function collaboration

  • Work as a team partner with all functions (sales, retail operations, marketing, merchandising, HR, training, finance and operations team) colleagues to ensure flawless retail execution, customer satisfaction and contribute to a positive store environment.
  • Qualifications

  • 6 years or above retail store operations experience, luxury brand preferred
  • Good track record on sales driven, customer development and store operations
  • Entrepreneur spirit
  • Strong team building and leadership & coaching skills
  • Strong interpersonal, communication and organizational skills
  • Must be well organized, detailed oriented, sales driven, self-motivated and can work under pressure
  • Good at written and spoken English is preferred
  • Good command of Microsoft Office
  • Bachelor degree and above
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