Sales Specialist 销售专员
Sheraton Hotels & Resorts
Zhuhai, Guangdong, China
5天前

Start Your Journey With Us At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better.

We love what we do, and we give it all we’ve got on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying.

It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

在喜来登 我们做的每一件事都超越了我们的能力 我们从我们的客人和彼此身上获得灵感 并努力使事情变得更好 我们热爱我们所做的一切 我们为之付出了我们所拥有的一切 不管是在家里还是在外面 当客人和我们住在一起时 他们买的不仅仅是一个带床的房间 这是一个体验 我们要找的是一个愿意在任何事情上都有所超越的人 如果你真心希望改善自己和周围人的生活 我们鼓励你加入喜来登

Job Summary Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.

Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.

g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations.

Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.

g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.

  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;
  • protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs;
  • thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely;
  • answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals;
  • listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards.

    Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    工作总结

    必要时联系相关的个人或部门(如销售 数据管理 会计)以解决客人的电话 要求或问题 使用销售技巧 最大限度地提高收入 同时保持现有客户对万豪的忠诚度 包括追加销售 确定并向客人赠送礼物作为他们的惠顾(例如 奖励积分 门票 礼券) 提升品牌形象的内外部意识 处理万豪酒店积分兑换申请 处理通过电话 传真或邮件收到的所有预订请求 更改和取消 在接受客人预订时 将万豪的奖励信息输入相应的软件 回答 记录并处理所有客人的电话 要求 问题或关心 执行办公室日常工作以支持销售和市场(例如 归档 发送电子邮件 打字 传真) 协助管理层对员工进行培训和激励;做一个榜样

  • 遵守公司的政策和程序;确保制服和个人形象整洁 专业;对专有信息保密;保护公司资产 根据公司标准欢迎并接待所有客人;预见并满足客人的服务需求;真诚地感谢客人 用清晰专业的语言与他人交流;准确 完整地准备和审核书面文件;使用适当的礼仪接听电话 与他人发展并保持积极的工作关系;
  • 支持团队达成共同目标;倾听并适当回应其他员工的担忧 监督其他人的表现 以确保符合质量期望和标准 以各种格式阅读和查看信息 在没有帮助的情况下移动 举起 搬运 推 拉和放置重量小于或等于10磅的物体 完成主管交办的其他合理工作

    万豪国际是一个机会均等的雇主 致力于雇佣多样化的员工 保持包容的文化 万豪国际集团不会因残疾 退伍军人身份或受联邦 州或地方法律保护的任何其他原因而歧视员工

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