Test Drive Platform Operation
Mercedes Benz
China
11分钟前

Description

Objective of job (abbreviated)

  • Manage TDP’s overall operation through monitoring utilization and performance, collecting data and dealer / customer feedback, analyzing operational KPIs, taking improvement measures, etc.
  • to achieve excellent quality and efficiency, dealer and customer satisfaction, projected business case and seamless integration with MB Mobility Service.

    And timely report TDP operational status to internal / external stakeholders. Task description

    Main tasks

  • Define Test Drive Program performance measures and KPIs, and according it, develop the Test Drive Program operational process, IT solution, format of records and reports;
  • Test Drive Program performance tracking, analyzing, reporting regarding both Test Drive Program operational aspect and dealer retail aspect;
  • Organize and develop Test Drive Program trainings (use case, management, operating process, and sales talks) to dealers for key relevant positions, like Sales Manager, Product Concierge, Sales Consultant, Customer Development Officer, etc.);
  • Define and communicate Test Drive Program target with regional sales team and dealers;
  • Onsite supporting and consulting to dealers via interviews and workshops with perceived problems and best case sharing;
  • Test Drive Program project review, summary and milestone reporting internally and externally;
  • Business partners communication and coordination
  • Education

  • University degree in Business Management / Economics / Commerce
  • Excellent in written and spoken English and Chinese
  • Experience

  • At least 5 years work experience in automotive industry
  • Rich experience with retail business management and consulting / dealer management / business strategy and development or related aspects in automotive company
  • Special Knowledge

  • Strategic thinking
  • Very good project management skill
  • Very good communication skill
  • Excellent presentation skills
  • Be able to work under pressure and undertake multitask
  • Open minded, active participation in team work
  • Can work in an agile organization
  • Good data sensitiveness an reporting drafting competency
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