JOB DESCRIPTION Job Description
Responsible for staff scheduling and payroll cost to ensure adequate coverage, plans work assignments based on event orders.
Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures.
Takes note of remarks made by guests and finds solutions for any problems that may arise. Ensures a rapid response from the different departments concerned.
Observes and records employee performance, hence able to make recommendations regarding employee promotions.
Performs all duties as assigned by management.
Minimum 3 years' experience is essential.
Confident speaking skills.
Open-mindedness, interpersonal skills and sense of initiative.
At ease in a multi-cultural environment.
According to hotel policy.