Mortgage Vendor Management 抵押供应商管理
Daimler Mobility Services

Task Description

Mortgage / De-mortgage vendors management : daily operation and performance

  • Monitor mortgage vendor KPI and service performance to assure vendors deliver qualified and satisfied service to MBAFC
  • Propose and implement vendor process optimization, arrange training to vendors and support outsourcing contracts review or sign off wherever possible
  • Handle vendor complaints or special case
  • Perform vendor audit and internal and external outsourcing reports

  • Ensure to provide timely, accurate and professional outsourcing reports upon CBIRC and internal stakeholders requirements
  • Conduct on-site annual audit to mortgage vendors and Iron Mountain
  • Conduct vendor payments

  • Conduct monthly payment for Mortgage / De-mortgage vendors
  • Conduct monthly business volume cross check with Genpact
  • Conduct quarterly payment for Iron Mountain
  • Others Ad-hoc tasks or projects

  • Support Region sales for new vendor request, proceed vendor selection and approval;
  • As general coordinator to review and monitor the progress of Manual, SOP & Process update;
  • Key contact person with Iron Mountain for document storage arrangement;
  • Complete other tasks or project assigned by supervisor.
  • Education :

  • Bachelor degree in finance or other equivalents
  • Excellent English, both written and spoken
  • Mandarin
  • Technical Knowledge :

  • Sound knowledge about Microsoft Office applications
  • Analytical and critical thinking, reasoning
  • Managerial knowledge :

  • Strong communication and coaching skills
  • Independent thinking ability and people management skill
  • Problem solving and trouble shooting ability
  • Experience :

  • Experience in a Financial Services Company, Bank, or other related finance industry for at least 3-4 years
  • Team management experience in operational and service area is preferable
  • Experience in vendor selection and vendor management is preferable
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