At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries.
Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives.
Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
Veeva is currently seeking a talented Sustaining Engineer to join our Customer-Centric Engineering teams based in Dalian, China.
These teams are a critical aspect of our CRM Development group. We have multiple openings, focused on different product suites in CRM.
As a Customer-Centric Engineer, you will be charged with sustaining our existing products by troubleshooting and fixing critical issues.
You will also help build tools for supporting and monitoring our CRM products.
What You'll Do
Troubleshoot critical customer reported issues in the Veeva CRM product suites
Learn everything about the Veeva CRM suites / modules and use that knowledge to ensure our customers are successful
Build tools to help with detecting, fixing, and troubleshooting product issues
Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues
Identify and resolve problems that may impact multiple customers
1+ years of experience in software support or sustaining role for Enterprise products
Self-motivated, eager to learn new software, and thrive on finding issues in existing products
Experience with troubleshooting web and mobile apps built with Java, HTML / CSS, APEX and Objective-C
Hands-on experience with SQL querying and working with business-critical data
Exceptional analytical and problem-solving skills
Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations
Excellent customer service attitude, communication skills, and interpersonal skills to reduce customer concerns in urgent or critical situations
Ability to technically collaborate with product engineers and product managers while troubleshooting customer escalations
Experience in scripting (Python, Bash, or similar languages)
Good English communication skills - both oral and written
Degree in computer science / engineering or equivalent
Nice to Have
Development experience on Salesforce platform
Familiar with relational databases or NoSQL databases.
Experience with AWS, AliCloud or similar Cloud Systems
Experience using Kibana and the rest of the ELK stack Experience performance tuning or high-performance system design and development
Perks & Benefits
Complementary healthcare insurance
Flexible working time
15-day annual leave per year