About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base.
Scope of Role :
Customer sales and service
The Role Responsibilities
Deliver allocated performance targets for various product VSs.
Maintain relationship with customers and deliver superior customer service to ensure customers’ needs are met
Enhance bank-customer relationships by expanding existing customers’ portfolio holdings
Actively participate in Priority Banking / other Bank’s marketing and promotional activities to acquire NTB customers, as well as cross-selling to existing customers.
Proactively engage with Personal Clients hidden affluent and advise to approach bank with complex investment needs
Accountable for implementing and complying with AML requirements when performing duties
Ensure compliance of Management Manual, Operating Manuals and Bank’s laid down knowledge of the various products offered by all departments.
Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures.
Keep updated on the events in the financial industry.
Participate actively in training programs, meetings, briefings organized by the bank and ensure skills & knowledge acquired is applied to daily work.
Ensure timeliness & managing customer’s complaint.
主要工作职责 / 挑战
积极参与优先理财 / 其它银行营销项目 以获取新客户 另外 向现有客户进行交叉销售
主动发现具有 优先理财 资质的个人理财客户, 并发掘其投资理财需求
积极参与银行组织的培训项目 会议和简报会 并保证将学习到的技能和知识运用到日常工作中
Our Ideal Candidate
A University graduate.
Have sales experience gained in the banking and financial services industry or other industries.
Sound knowledge of financial products and services and banking procedures, equities markets, unit trusts and other personal investment services are preferred.
Good investment counseling and analytical skills.
Strong interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations.
Team player who shows initiative and assertiveness.
Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements.
Good command of both spoken and written English and Mandarin
熟悉银行产品 服务 银行程序 股票市场 单位信托以及其它个人投资服务
有上进心 能自我激励 不断提高人际交流能力和技巧 以满足工作要求