Job Description :
Initiates and maintains excellent relationships with business, enterprise functions and all the key related stakeholders.
Develops customer service plans as a most senior level coordinator position Brainstorm new and creative growth strategies, plan, execute, and measure experiments and conversion tests;
collaborate with internal teams to optimize user experience, and collaborate with agencies and other vendor partners Plan and execute all web and social activities including the build and maintenance of the website and social properties, measure and report performance of all online and social activities, and assess against goals (ROI and KPIs Metrics) Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points, evaluate emerging technologies Work with User Research department to test features and hypotheses and rapidly integrate feedback into design iterations;
develop effective and well-branded user experience throughout multiple online properties, ensure to drive innovation across User-Centered Design practice;
Provide thought leadership and perspective for adoption where appropriate, prepare strategic decisions as well as trade-offs based on project priority Identify projects for partnership along with related functions / departments, resources leveraging, as well as third party agency management, etc.
Performs complex analysis as well as advises recommendation of core domain expertise to improve customer experience and NPS Medallia satisfaction rate, minimize customer complaints.