Director of SPA & Recreation
Raffles Hainan
Sanya, South China, Mainland China

Job Level

National under local employment status (or Foreigner already entitled to be recruited for this role) 24

Job / National under local employment status (or Foreigner already entitled to be recruited for this role) Fixed-term contract : Yes Duration of fixed-

term contract (in months) : 24 Status Full Time Anticipated Start Date 20-07-2019


Level of Education Bachelor / Licence Areas of study Tourism Professional experiences 3 to 5 years Languages essential Mandarin


Essential and optional requirements

Key tasks

Direct operations of the facility, including short and long range strategic planning so that the spa & recreation operates cost effectively and efficiently.

  • Ensure the establishment and execution of all departmental goals.
  • Manage, train, and motivate all personnel reporting to this position.
  • Serve as a link between the hotel and the spa & recreation industry.
  • Meet with group meeting planners to show spa & recreation facility and programs as required.
  • Promote and sell customized spa & recreation programs to conference groups as required.
  • Tour prospective spa Guests.
  • Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa Guests.
  • Promote all hotel and spa packages and promotions.
  • Lead in the implementation of 12-month marketing plan.
  • Identify new business and marketing opportunities.
  • Assist in the Implementation of 12-month public relations program, i.e. calendar of events, media etc.
  • Work efficiently with hotel public relations in all aspects of spa &recreation / hotel promotion as required.
  • Act as a spokesperson for the Spa and the Brand.
  • Work with Corporate advertising, promotion and public relations as required.
  • Work with hotel and regional sales and marketing as required.
  • Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques.
  • Administration and implementation of staff training in all aspects of the spa’s operations i.e. business telephone usage, guest relations, spa services (massage, body scrubs, facials etc.
  • retail sales etc. Raffles Hotels & Resorts continues to grow, with new openings in Warsaw, Shenzhen, Suzhou, Jeddah and Sharm El Sheikh Egypt.

    Growth at Raffles is a considered approach to collaboration with the right development partner and owner, for a property with the right quality, in the right location.

    Raffles has particular expertise in interpreting the heritage of Raffles for both new builds and for the restoration of heritage icons and as a priority, the brand looks to development opportunities in global gateway destinations such as London, New York City, Los Angeles, Hong Kong and Tokyo.

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