Housekeeping Clerk 管家部文员
Sheraton Hotels & Resorts
Shenzhen, Guangdong, China
7小时前

Start Your Journey With Us At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better.

We love what we do, and we give it all we’ve got on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying.

It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.

Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.

Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute assignment sheets / workboards to Housekeeping staff.

Record, monitor, and update list of 'Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list.

  • Complete required Housekeeping paperwork. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries;
  • complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;
  • protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs;
  • thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others;
  • support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language;
  • prepare and review written documents accurately and completely. Enter and locate work-related information using computers.

    Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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