Facilities Operations : ? Ensuring that all facilities are operated and maintained in a cost-effective, safe and first-classcondition.
Developing the budget and managing the financial performance of the project.? Ensuring that contract requirements have been executed at a level above the stated standards.
Planning, directing, and monitoring the performance of operations and maintenancepersonnel.? Communicating the operating philosophy, objectives, and expectations to the site personnelin a continuing effort to build the site team.
Build a strong working relationship with clients to resolve problems and / or conflicts andmaintain open communications with the client including regular written and oral reports.
Developing and reviewing work processes to ensure that work is being performed in a safeand effective manner.? Recommending solutions and implementing appropriate corrective action to major orcomplex maintenance issues.
Assimilating management information and writing reports detailing activities.? Developing preventive maintenance programs to achieve the lowest life-cycle costassociated with providing a satisfactory environment for the client;
establishing specificmaintenance actions and their frequency of performance.? Complying with all company policies and procedures and adhering to company standards.
Customer Service / Client Relationships : ? Evaluate service response time and analyze occupants’ service request trends andsuggestions?
Ensure feedback from client sessions is recorded and acted to the satisfaction of the enduser.? Pro-actively develop and manage client / business unit relationships ensuring that theexpected service levels are achieved across the region.
Lead by example and groom the team in achieving maximum client satisfaction levelReporting : ? Ensure that the team delivers meaningful inputs across the region in the development ofmonthly management reports.
Assist in the budgeting and Recommit process including reviews with the FMs and SCBRegional Managers as required.? Ensure all reports and other relevant data is regularly updated.
Leadership / Staff Management : ? Actively encourage an environment that supports teamwork, co-operation & performanceexcellence across the North team;
Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.