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Facilitate delivery of contracted technology solutions to Microsoft Understand and champion all the MS tech used in the Account and help with the adoption of the same.
Understand the client pain points and suggest tech solutions to resolve those pain points. Define the tech road map and program manage the execution Manage tech relationships at the executive level within Assigned account(s)
SPOC / Relationship Management
Serve as single point of contact for Microsoft Technology Team in the areas of technology use and exploitation.
Develop and maintain good working relationship with the account leadership and team to establish self as the trusted advisor for all things technology .
Build effective working relationships with Microsoft Technical Delivery Teams locally, regionally and globally. Leverage best in class solutions from other regions for deployments into APAC.
Keep account leadership appraised of technology use, benefits realized, issues and projects.
Identify new technology and innovation that complements existing Microsoft tools to deliver best I class service delivery.
Drive Technology Adoption & Benefit Realization
Track the use of delivered tools such as FacilityLink and CampusLink- diagnose and highlight areas of deficiency, record and quantify benefits realized.
Engage account leadership to review / approve / go / no-go proposed projects arising from Business Analysis process. These could entail IT product reconfiguration / enhancement and / or business process change.
Troubleshoot issues Microsoft Technology Team with propose remediation / corrective actions to ensure successful implementation
Harvest good use of tech, quantify benefits, and expand / extend both within and outside of Microsoft.
Lead and coordinate responses with JLL IT security and legal to satisfy Microsoft compliance and security requirements.
Ensure proposed technology solutions such as Life Cycle Asset Management (LCAM) are compliant with Microsoft’s infosec requirements.
Ensure all proposed technology solutions passes through Micrsoft’s infosec process before they are deployed.
Business Analysis / Project Management
Be knowledgeable about Microsoft’s needs, drivers and how IT systems / tools support driving CRE / business outcomes.
Translate Microsoft and account CRE / business needs into technology solution requirements including scope document, ROI case, project charter (CAPEX), estimates and documents required for the follow on project.
Play the role of project manager end-to-end for large / CAPEX projects with appointed Project Manager, be a contributing member of the project in the capacity of Account technology lead.
Data and Analytics
Support Microsoft’s Data Governance (DG) teams to drive good / compliant data practices in the account, to realize good, trustable data that can be used confidently for analysis.
Support the Micrsoft Analytics (BI) team to synthetize valuable / actionable insights from data and systems.
Share best in class BI metrics from other JLL Accounts.
Key Result Areas
Successful delivery of JLL and Microsoft technology solutions.
Clear, documented technology roadmap for the Account
Account team has clear understanding of JLL and Microsoft technologies used to delivery CRE services.
Gainful use of technology that deliver value to Microsoft and JLL.
Agree and meet data quality KPI scores
Technology on account fully compliant to Microsoft’s infosec requirements.
Regarded as a technical trouble-shooter-fixer who is knowledgeable and have good relations and access to the larger technology teams in JLL and Microsoft
Required Qualifications, Skills & Experience
Diploma, Degree or equivalent in technology, business technology, project management or a general degree with focus on project management / technology.
5 years or more of experience of which a good part should be in technology delivery and support roles.
Able to communicate in a clear and concise manner in English.
Able to work with diverse stakeholders - business, IT and clients.
Good trouble-shooting skills, able to use Root Cause Analysis (RCA) and Failure Mode Effects Analysis (FMEA) effectively.
Process oriented with good grasp of project management and technical delivery processes.
Knowledge of Corporate Real Estate industry or any multi-services industry is a bonus
Proven working knowledge of one or more of these is an advantage : Microsoft Project, SharePoint, Excel, JDE EnterpriseOne, Microsoft Dynamics 365, PowerBI, Medalia, and other client experience / feedback tools.