Senior Technical Account Manager
Guangzhou, CHN

As an increasing number of large enterprises move their critical systems to the cloud, we are in the need of high-powered technical leaders to help our largest customers navigate the operational challenges of cloud computing.

You will work one-on-one with our top-tier customers, supporting the software development lifecycle for cloud services, operations management of active services, and business relationships with AWS.

In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Amazon Web Services within organizations ranging from new start-ups to large enterprise customers.

You must possess customer-facing skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management.

You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available only in the cloud.

As a Media Technical Account Manager, you will be the primary operational point of contact for one or more multimedia industrial customers, helping to plan, review, and oversee ongoing operations of business-critical media applications.

You will leverage your broad technical experience, troubleshooting application, network, database, and architectural challenges using the suite of internal AWS tools as well as your existing knowledge and toolkits.

You will work across customer organizations to ensure customers’ applications are well designed and scale to the needs of the world’s largest events e.

g., the Super Bowl, the World Cup and the Olympics. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.

The ideal candidate has a technical background, preferably experience in ad serving with a high concentration in programmatic.

The candidate must also have knowledge in streaming services, content management solution, mobile video and familiarity in OTT.

The position requires excellent technical and communication skills along with knowledge in emerging media platforms. Our ideal candidates love learning new things, solving tough problems, are highly motivated to deliver exceptional service, and are self-driven.

Every day will bring new and exciting challenges on the job while you :

  • Work across Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
  • Help multimedia industrial customers define IT and business processes that work well with cloud deployments by AWS solutions
  • Identify and promote infrastructure / application that help customer better understand the problem and trade-offs at hand
  • Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
  • Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Engage with Director and C-Level executives to translate business needs into technical and operational plans
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Analyze and present operational reviews to customer leadership

    Basic Qualifications

  • Experience in the Media & Entertainment market, OTT industry.
  • Experience with video streaming protocols (HLS / HDS / RTMP / RTMPe / RTP / RTSP / MPEG-DASH)
  • Experience with video processing technologies (MPEG2 / AVC / HEVC / MPEG-TS)
  • Adaptive bitrate video streaming and delivery technologies
  • Familiar with ffmpeg, ffprobe
  • Familiar with video analyzer software (tektronics)
  • Familiar with one of streaming services (Elemental, Wowza, Adobe FMIS, Hero media services, Avid media)
  • Experience using the public cloud as a developer, architect, technical PM or implementer.
  • 7+ years design / implementation / operations / consulting experience with distributed applications
  • Experience managing large scale environments including escalations, incident, problem, and service availability
  • Demonstrated ability to adapt to new technologies and learn quickly
  • Customer-facing experience as a technical lead
  • Exceptional customer focus and bias for action
  • Candidates must have excellent oral and written communication skills
  • High level of comfort communicating effectively across internal and external organizations
  • Presentation skills; high degree of comfort with both large and small audiences
  • Bachelor’s degree or equivalent work experience required; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
  • Travel to client locations as needed (including Taiwan, China and other regions)
  • Broad experience across several of the following areas :

    Network protocols and troubleshooting (Layer 4 Layer 7 knowledge is a must)

    Service Oriented Architecture

    Software design, development and deployment

    Internet Content distribution network.

    Scripting / Automation

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