Consultant - EAM Services
Veeva Systems
Dalian, China

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries.

Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives.

Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

The Role

Veeva Systems is looking for professionals who : wish to become experts in the Veeva Commercial Cloud product suite, have a passion for helping customers achieve their business vision, and want to participate in the transformation of the global Life Sciences Industry.

In this position, you will work as a Consultant for our Professional Services Organization, providing post-go-live application services as a subject matter expert of the Veeva Commercial Cloud product suite.

You will be primarily focusing on the Veeva CRM application but will potentially develop expertise in our other Commercial products : Veeva Events Management, Vault PromoMats and MedComms, Veeva Nitro, Veeva Network, and Veeva OpenData.

Our customers are Global and we mainly focus to make Asia customers satisfied with our EAM services. Qualified candidates will be able to learn things quickly and willing to grow with Veeva.

You need to be capable of engaging with multiple partners using English with good communication skills, manage expectations across parties, and smart in moving things forward and prioritizing tasks.

What You'll Do

  • Provide post-go-live application Consulting and Administration
  • Manage customer internal System Release Cycles, including :

  • Scheduling and assessment of customer releases
  • Analysis and deployment of new product features
  • Maintenance of Production and Sandbox environments
  • Execute Customer Change Requests
  • Support Tier 2.5 / 3 for Customer daily activities, including :

  • Ad-hoc QAs / How-tos and knowledge transfer
  • Troubleshooting system configuration issues
  • Support Data loading / Analysis tasks
  • Interact with various internal Veeva teams including Product Support, CSM, and Product Strategy to ensure customer needs are well understood and the client is satisfied with the product
  • Requirements

  • Strong desire to learn new things
  • Bachelor’s degree in Computer Science, Computer Engineering or similar degree
  • Excellent verbal and written communication skills in English
  • 5+ years’ working experience in IT industry and 2+ years’ experience with facing foreign (English-speaking) customers
  • Ability to work remotely and independently with clients
  • Experience with fulfilling customer needs and managing expectations
  • Ability to juggle and prioritize
  • Nice to Have

  • Veeva CRM, experience / knowledge
  • SFDC Certifications
  • Knowledge and applicable work experience in the Pharmaceutical and Life Sciences
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