Engineering Team Leader -

Description : 对客服务

Customer Service


Provides a courteous and professional service at all times.

以礼貌 高效的方式处理所有客人和内部客人的投诉或询问 并且跟进确保问题圆满解决

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.


Maintains positive guest and colleague interactions with good working relationships.



Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Divisional Operations Manual.

注重提高技术服务水平 工作成效和费用支出要谨慎管理并控制在合理的范畴内 确保所有设备都能高效使用及运行合理

Focus attention on improving productivity levels and the need to prudently manage utility / payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

保证将新技术与设备结合在一起 不断提高自身技术水平 同时将新技术应用在现有的工作系统中

Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system.


维修 保养和工程设备操作工作要与部门要求相一致

Execute the Repair, Maintenance and Engineering Operations according to the departmental standards.


Properly handles and maintains all power tools.

按照部门管理要求 对其他商务人员或技术员予以支持

Assists other tradespersons or technicians when requested by Departmental Management.

避免潜在危险的发生 服从并遵守酒店制定安全规定要求 遵从当地法律和法规

Avoids unsightly hazards, obtains and complies with hotel safety requirements,and complies with all local regulations and codes.

确保所有工作区域干净整洁 在进行维护 维修的时候做好周边保护工作

Ensures cleanliness of all work areas and protects the surroundings when executing duties.

维修 保养工作以及工程运营达到客户的期望

Performs repairs and maintenance works and engineering operations to meet customers’ expectations.

确保管辖区内能耗可以实时测量 仪表正常使用

Ensure energy conservation measures are in place.


Ensure fire, life and safety systems are operational.

确保做到自身与维修技术员工的有效沟通 就工作执行的情况及时反馈 并提出自己的意见 以及提高工作流程的方法

Ensures a strong communication link is maintained between the Maintenance programmers and yourself, providing feedback and comments on work performance, ways to improve procedures etc.

就部门自身内部矛盾 执行力度不足及不可预见等因素 所造成的所有问题 事件及冲突 领班应确保部门内部团结 并肩解决

Ensures that Departmental Management is kept abreast of all problems, occurrences and challenges that my cause interference, lack of performance, unsightly activities etc.

遇到火灾等紧急逃生的情况 要执行紧急疏散流程 比如参加火警报警及救援工作

Performs emergency procedures relating to fire, life and safety; e.g., such as attending to fire alarms, lift rescue.


Ensure timely completion of work orders and preventive maintenance tasks.


Ensure effective service recovery pertaining to guests’ feedback.


支持执行以人为本 展示并加强凯悦的价值和文化

Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Other Duties

熟知关于员工及行业关系的法律 法规

Is knowledgeable in statutory legislation in employee and industrial relations.

在任何时间表现负责的管理和行为 并以积极的形象代表酒店的管理团队和国际凯悦

Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.


Ensures high standards of personal presentation and grooming.

根据酒店 行业和公司的指引 对工程部职能的改变做出反应

Responds to changes in the Engineering function as dictated by the industry, company and hotel.

熟悉并严格遵守员工手册中的规章制度 以及和酒店政策相关的消防 卫生 健康和安全的制度

Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

必须带领员工高效率的完成部门指定的工作 始终贯彻执行部门工作安全的规定 遵守部门制定的规章制度

Lead the staffs finish department works and work efficiently, always remember work safety regulations, and complies with department rules and regulations.


Attends training sessions and meetings as and when required.

完成指定工作任务 承担责任

Carries out any other reasonable duties and responsibilities as assigned.

服从部门合理的工作安排 工作上要互相配合 互帮互学 相互尊重 和睦共处 努力达成部门的服务目标

All staffs are subject to the reasonable department work arrangements, and work in coordination, help and learn from each other, mutual respect and harmonious coexistence, efforts to achieve department goals.


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