Assistant Manager-Front Office
Hyatt Regency Zhenjiang
32 Zhenjiang, CN
5天前
source : Sunriver Resort

Summary

  • 组织每天所在班次的例会 宣布每天的住房率 到店客人 离店客人 会议宴会以及需要特别注意之处
  • Conducts dailypre-shift briefings to associates on room occupancy, arrival and departures,functions / event and special attention that is needed.

  • 在日常运营中与客房部及其他各部门保持紧密的联系
  • Liaises withHousekeeping and other related departments on daily operations.

  • 礼貌并高效的处理客人的要求及投诉 需要时要向前厅部经理汇报 并且确保及时跟进
  • Handles guestenquiries in a courteous and efficient manner and reports guest complaints orproblems to Front Office Manager for necessary action and assure follow up withguests.

  • 与客人建立并保持良好的宾客关系
  • Establishes arapport with guests, maintaining good customer relationship.

  • 确保收银程序能按照严格的标准执行 确保每一个程序符合酒店内部及财务部所制定的政策及程序要求
  • Ensures that thecashiering procedures are strictly adhered to and that all floats are usedappropriately in accordance to Policies & Procedures set by the Hotel andpersonnel with access to floats comply with internal Policies & Proceduresestablished by Finance.

  • 协调好各种修葺及维护工作以确保酒店财产的正常维护
  • Coordinates allRepair and Maintenance and issues repair and maintenance job orders to ensureproper maintenance.

  • 在团队的接待工作中发挥主动性及创造性 协调好与销售部 餐饮部及其他部门之间的合作
  • To exerciseinitiative and resourcefulness in all aspects of group handling and toco-ordinate and co-operate with Sales, Rooms and F&B departments in allarrangements.

  • 积极地宣传并为酒店获取业务 如 会议宴会 促销 餐厅和其他业务
  • To promote andsecure business for our hotel, special events, promotions, Outlets and otherbusiness.

  • 向员工灌输时刻保持主人翁精神 把握每次对客的销售机会 并在传授的过程中身体力行
  • To exemplify andinstil upon the associate entrepreneurship / ownership and a sales attitude tomaintain awareness of all sales opportunities within the Hotel.

  • 确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态 服务 / 促销和设施 以实现交叉销售
  • To ensure that all staff is constantly updated onaccurate information about the Hotel and all sister properties, their services / promotions and facilities in order to cross sell the Hotels

    Qualifications

    岗位要求 1 待人亲切 亲和力强

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