Conducts dailypre-shift briefings to associates on room occupancy, arrival and departures,functions / event and special attention that is needed.
Liaises withHousekeeping and other related departments on daily operations.
Handles guestenquiries in a courteous and efficient manner and reports guest complaints orproblems to Front Office Manager for necessary action and assure follow up withguests.
Establishes arapport with guests, maintaining good customer relationship.
Ensures that thecashiering procedures are strictly adhered to and that all floats are usedappropriately in accordance to Policies & Procedures set by the Hotel andpersonnel with access to floats comply with internal Policies & Proceduresestablished by Finance.
Coordinates allRepair and Maintenance and issues repair and maintenance job orders to ensureproper maintenance.
To exerciseinitiative and resourcefulness in all aspects of group handling and toco-ordinate and co-operate with Sales, Rooms and F&B departments in allarrangements.
To promote andsecure business for our hotel, special events, promotions, Outlets and otherbusiness.
To exemplify andinstil upon the associate entrepreneurship / ownership and a sales attitude tomaintain awareness of all sales opportunities within the Hotel.
To ensure that all staff is constantly updated onaccurate information about the Hotel and all sister properties, their services / promotions and facilities in order to cross sell the Hotels
岗位要求 1 待人亲切 亲和力强