Customer Service Officer
Arrow Electronics
Shenzhen, Guangdong
20小时前

Job Description :

Customer Service Officer

We are looking for a Customer Service Officer to join Arrow company, in Shenzhen office.The main purpose of the position is to provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.

Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.

What You’ll Be Doing

Ensure product shipment inform, return to sales, and payment

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.

Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.

Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and / or action plans to internal sales team staff.

Process internal system, acquaint with ERP and ORACLE system will be preferred

Maintain related reports which supplier

Implement other tasks assigned by supervisor and support other necessary projects

What We Are Looking For

Minimum 2 years’ experience in electronic industry

Bachelor degree in better and fluent in written English

Proficient with Microsoft Outlook / Excel / PowerPoint

Knowledge of ERP system (SAP SD module preferred)

Good communication skill and strong sense of commitment

Data-sensitive and well-developed administrative skills

Customer-oriented and good teamwork

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

Growth Opportunities

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