The Support Engineer is a trusted advisor to IT Professionals. You will have a chance to work with some of the world’s largest companies, as well as smaller companies on the leading edge of their industry.
You will solve high level complex problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.
Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
You will represent Microsoft in customer communication via phone, email, chat or on site to assist customers in resolving technical issues involving Microsoft products and services.
You will have the opportunity to foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.
this may involve writing code.
Work with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
Technical Requirements : (please detail this part for each POD)
Primary responsibilities and knowledge requirements include a thorough understanding of one or more of the following products / technologies :
Microsoft Technology Associate (MTA), MCSA : SQL Server are strongly preferred, but not required at hire. Related field (or equivalent) experience will be considered.
Experience : Support Engineer - 2 years of experience working with the technologies described above
Education : Bachelor’s degree or above required
Language : English oral and written proficiency is required
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.