Mgr, Field Service
Lam Research
Wuhan, CN,

About Lam .

Together we move the Atoms that move the World :

Imagine working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees.

We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Lam Research - where successful people want to work :

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times.

This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge.

Given the criticality of this role to Lam Research's success, this philosophy starts with you.

Job Responsibilities

  • Professionally represents the company to the customer. Develops and maintains good customer relations. Assume accountability for continued customer satisfaction with service provided within assigned territory, site or function.
  • Coordinated service requirements with customer to minimize down time or interruptions to the system.

  • Provide technical advice, counsel and assistance to customers and company on all aspects of equipment service support.
  • Provide technical guidance to lower level staff.

  • Maintain communication with sales, service and field process engineering to support customer technical requirements, evaluate product performance and conduct field trials.
  • Maintain continuing liaison with company’s engineering organization to analyze and resolve customer equipment problems.
  • Manage and direct the activities of field service engineers and support personnel to provide technical support required for installation, servicing and modification of company products.
  • Be responsible for training, motivation, employee development and discipline of assigned employees.
  • Prepare quotation at customer’s request to relocate or upgrade current equipment. Provide all new installations with a full service preventive maintenance agreement quotation prior to expiration of their warranty.
  • Preferred Qualification

  • Bachelor degree or equivalent, major in electrical Engineering Technology related.
  • Etch knowledge & experience is preferred.
  • 8+ year of management experience.
  • Fluency in writing / oral English experience.
  • Frequent inter-organizational and / or outside company contacts interact on technical problems across company lines.
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