Assistant Manager,CRC Documentionn Unit
Standard Chartered Bank
Shanghai, China
1天前
source : eFinancialCareers

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -

do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Business

  • Provide quality support and advice to Relationship Managers (RM's) within all lending units on all documentation related matters, including the origination of documentation for customers where required
  • To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pre-
  • transactional enquiries / setup, trainings and other channel related issues

    General

  • Perform end-to-end orchestration across all processes and services managed by IMO
  • Engage clients throughout process, ensuring seamless delivery and client experience
  • Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-
  • to-transact as quickly as possible, across both simple and complex cases.

  • Adheres to first-time-right principles
  • Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
  • Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO
  • Client Due Diligence (CDD) and Regulatory Onboarding

  • Perform all relevant onboarding processes
  • Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
  • Drive GIC and network onboarding processes
  • Conduct checks on CDD as applicable
  • Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner
  • Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
  • Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work
  • Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
  • Credit Documentation

  • Perform credit documentation activities for the deals flowing from Corporate & Institutional Banking ("CIB"), Commercial Banking ("CB") and Business Banking ("BB")
  • Conduct checks on Credit Documentation output as applicable
  • Ensure that the data sources used for the extraction of the return is correct
  • Identify processing risks or inefficiencies and implement appropriate and effective changes
  • Enablement Account Opening and Channels

  • Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-
  • up of all relevant systems

  • Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking), Commercial Banking, and Business Banking (BB) clients in all interactions for their Straight2Bank channel activation pre-
  • transactional enquiries / setup, training, and other channel related issues

  • Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for Corporate and Institutional Banking (CIB), Commercial Banking (CB) and Business Banking (BB) clients;
  • including internal setups e.g. for Client Access, Transaction Banking (TB) implementation testing setups, various internal operations unit'
  • s setups relevant to channels activation

  • Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable
  • Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
  • Servicing Static Data Maintenance, Offboarding

  • Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system
  • Targeted Improvements

  • Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
  • Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
  • Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
  • Automation and Streamlining

  • Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
  • People and Talent

  • Provide effective orientation / guidance to new joiners on the bank's policies / procedures / processes to ensure their successful assimilation into the team and the bank
  • Develop and implement a personal learning plan with team manager, to attain necessary competencies
  • Successfully complete milestones as laid out in implemented personal learning plan
  • Risk Management

  • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
  • Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
  • Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs
  • Report any deviation (if any) to appropriate authorities and obtain proper dispensations
  • Proactively manage risks and establish / monitor controls to improve the overall state of the risk management and operating framework
  • Governance

  • Ensure strong due diligence on document safekeeping and data confidentiality
  • Ensure correctness of documentation prior to any dispensation from the Bank
  • Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
  • Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
  • Highlight significant issues / errors to team leader
  • Regulatory & Business conduct

  • Display exemplary conduct and live by the Group's Valued Behaviours and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Achieve the outcomes set out in the Bank's Conduct Principles : Financial Crime Prevention; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Internal

  • Country IMO Head, Client Delivery Managers and other Specialists, Makers and Checkers
  • Control Governance Managers and Specialists
  • GBO Hub teams and In-country CET teams
  • Account Opening Teams
  • Front Office (RMs, CMs, CCMs)
  • Lending Documentation Unit
  • Commodities Transaction Management Unit
  • Business CRM
  • Business Operational Risk Manager
  • Transaction Banking (Trade, Security Services, and Cash Management) Implementation Managers
  • Client Documentation and Control
  • Credit Documentation CoE
  • Other Responsibilities

  • Embedding Here for good and the Group's brand and valued behaviours in the Integrated Middle Office team
  • Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures
  • Our Ideal Candidate

  • Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
  • Ability to positively engage and build rapport with clients
  • Strong writing and presenting skills in English
  • Problem solver; looks for solutions and finds ways to progress despite blockages
  • Strong drive to deliver
  • Has a clear understanding of the client needs being serviced
  • Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
  • A team player with good interpersonal skills
  • Apply now to join the Bank for those with big career ambitions.

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