Customer Solutions Architect - Shanghai
Shanghai, China

Vonage Mission

We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environments.

Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts / channels and find new clients for company products and services.

Why this role matters

As a CPaaS Customer Solutions Architect you’ll work with our Voice, Messaging and Web RTC communication products. Whether it be Unified Communications through to web based solutions or APIs, you will bring with you a deep understanding of how cloud based voice, messaging and RTC APIs can impact enterprises and digital first organisations.


What you'll do

Sales Engineering / Technical Account Management : your technical expertise will enable you to own the technical sales process, investigating, designing and presenting Nexmo’s CPaaS Voice and RTC solutions to solve customer issues through the use of our APIs.

All things Voice, VoIP, WebRTC, Email, or SMS : Needless to say you will have ample expertise in one or more! Communication & Presentation : meeting with customers to understand their business challenge & technical needs, presenting new products and solutions and ultimately validating that their business challenges & technical needs can be met will play a huge part in your day-

to-day at Nexmo so this will all be second nature to you! Cross-Functional Relationships : Working closely with all CPaaS teams will be critical to identifying key Voice and RTC prospects / clients where your technical knowledge and guidance can enable them to leverage Nexmo Voice and RTC CPaaS solutions for their maximum benefit.

Delivery : your relationship building skills will be integral as you’ll follow up on internal progress to ensure timely delivery, manage complex combinations of Nexmo Voice and RTC CPaaS solutions and internal technical setups to deliver on customer needs.

What you'll bring

Demonstrated competency in one of the following : Web development (Javascript, HTML.), backend development (Java, C#, Python, PHP etc.

mobile development, IP-based real-time communications (WebRTC), AI (Natural Language Processing) Leading enterprise deals from a consulting and solution sales perspective Assisting Account Managers in analysing existing Tier 1 & 0 traffic, to proactively identify opportunities to improve the level of service Nexmo Delivers.

What's required for application

Keen ability to assess situations, perform root cause analysis, and provide solutions while possessing a passion for delivering impactful, cut through the clutter, ideas versus standard telecom presentations BA / BS degree in Engineering, Computer Science or similar technical background A customer driven focus and the ability to quickly pivot in a fast paced environment.

You independently tackle challenges and don’t need anyone to keep you on track. You’re organized and efficient with a self starter attitude.

The ability to travel depending upon the demands of the region

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

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