Service Engineer I
F. Hoffmann-La Roche Ltd
Wuxi (DIA/DC),江苏,中国,
22天前
  • Carry out day to day routine repair / maintenance instrument work.
  • Independently complete the installation, maintenance and basic troubleshooting according to the technical manual
  • Successfully improve the customers' satisfaction and royalty
  • Clearly explain the service work and results to the customers
  • Having a comprehensive understanding of the relating service SOP and strictly implementing accordingly
  • Proficiently use the tools such as PRISMA Clarify, Grips and improving the service skills by continuous learning
  • Update the maintenance data timely and accurately according to the requirements of the service SOP
  • Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
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    Customer Support Customer Support >

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