Operations Performance Management 运营绩效管理
Daimler Mobility Services

Task Description

  • Gather and analyse business report requirements and recomend the best practice to deliver report
  • Extract, review, prepare data to develop Tableau report independently by viualizing data
  • Analyze report and gain insight of current performance and to identify areas of improvement.
  • Monitor daily performance of Operations reports on different platforms, work with IT / BI for problem resolving.
  • Keep close contact with BU contact window for updates in business process, system upgrading so as to ensure report updated timely.
  • Support performance manager to create the operational related reports to clearly indicate the link between volume, efficiency and HC.
  • Design, develop and deploy Robotics Process Automation (RPA) solutions using different tools, design principles and conventions
  • Maintain RPAs by solving day to day issues arising while running robotics processes and provide timely resolutions
  • Qualifikationen

    Training and Qualification

  • Bachelor or higher degree in finance, economics, business administration or engineering.
  • Excellent English, both written and spoken
  • Technical Knowledge :

  • Solid knowledge about Microsoft Office applications
  • Familiar with general BI tools such as Tableau, Power BI, etc
  • Basic database knowledge is a plus
  • RPA development and maintenance skill is a plus
  • Skills :

  • Customer oriented
  • Analytical thinking with structured way of working
  • Good organizational skills
  • Assertive, proactive & independent thinking and result-driven
  • Self-motivated and a good team player
  • Excellent negotiations skills
  • Excellent communication and interpersonal skills with a mature personality, trustworthy
  • Able to work effectively at all levels in an organization
  • Coordination skill to support report tasks related to project topics
  • Managerial knowledge :

  • High degree of personal and professional integrity, accountability and credibility
  • Able to communicate internally & externally with all level of employees
  • Excellent customer service skills
  • Experience :

  • Demonstrated ability to deliver results to the appropriate quality and timeline metrics
  • Experiences in reporting or data analysis
  • Experience with performance management or process management
  • RPA knowledge and development experience is a plus
  • Experience with project management approaches, tools and phases of the project lifecycle is preferred
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